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Make time format the same

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Nico Schottelius 2021-09-19 13:04:22 +09:00
parent 54f590757f
commit d36c75342c
1 changed files with 15 additions and 16 deletions
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content/u/products/ungleich-sla/contents.lr
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@ -24,7 +24,7 @@ and is suitable for non-critical deployments. The standard SLA covers:
* Target uptime of all services: 99.9%
* Service level: best effort
* Included for all products
* Support via support@ungleich.ch (answered 9-17 on work days)
* Support via support@ungleich.ch (answered 09:00-17:00 on work days)
* Individual Development and Support available at standard rate of 220 CHF/h
* No telephone support
@ -146,12 +146,12 @@ description4:
### Business hours
Our reguar business hours are from 9-17, Monday to Friday, with the
Our reguar business hours are from 09:00-17:00, Monday to Friday, with the
exception of Swiss national holidays.
### Extended Business hours
The extended business hours are from 6-22, Monday to Friday, with the
The extended business hours are from 06:00-22:00, Monday to Friday, with the
exception of Swiss national holidays.
### Business language
@ -171,23 +171,23 @@ below shows the details for every time of the week.
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between Monday 9-17</th>
<td>Between Monday 09:00-17:00</th>
<td>Tuesday 17:00</th>
</tr>
<tr>
<td>Between Tuesday 9-17</th>
<td>Between Tuesday 09:00-17:00</th>
<td>Wednesday 17:00</th>
</tr>
<tr>
<td>Between Wednesday 9-17</th>
<td>Between Wednesday 09:00-17:00</th>
<td>Thursday 17:00</th>
</tr>
<tr>
<td>Between Thursday 9-17</th>
<td>Between Thursday 09:00-17:00</th>
<td>Friday 17:00</th>
</tr>
<tr>
<td>Between Friday 17:00 and Monday 0900</th>
<td>Between Friday 17:00 and Monday 09:00</th>
<td>Monday 17:00</th>
</tr>
</table>
@ -197,9 +197,8 @@ Monday period.
### <a name="4h-business-hours"></a> 4h during business hours
The request will be answered within the 4h during business hours. That means
if the request arrives between Monday to Thursday, it will be answered
by Tuesday to Friday, 1700
The request will be answered within the 4h during business hours. The
table below shows the details:
<table>
<tr>
@ -207,12 +206,12 @@ by Tuesday to Friday, 1700
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 9-13 on a work day</th>
<td>Between 13-17 on the same work day</th>
<td>Between 09:00-13:00 on a work day</th>
<td>Between 13:00-17:00 on the same work day</th>
</tr>
<tr>
<td>Between 13-17 on a work day</th>
<td>Between 9-13 on the next work day</th>
<td>Between 13:00-17:00 on a work day</th>
<td>Between 09:00-13:00 on the next work day</th>
</tr>
</table>
@ -227,7 +226,7 @@ time.
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 0-24 every day</th>
<td>Between 00:00-23:59 every day</th>
<td>Within 4 hours</th>
</tr>
</table>