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++24x7 defination

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Nico Schottelius 2021-09-19 12:52:22 +09:00
parent db2dc69f2c
commit 54f590757f
1 changed files with 42 additions and 3 deletions
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content/u/products/ungleich-sla/contents.lr
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@ -162,9 +162,8 @@ available in Korean and French.
### <a name="1-business-day"></a> 1 business day
The request will be answered within the next business day. That means
if the request arrives between Monday to Thursday, it will be answered
by Tuesday to Friday, 1700
The request will be answered within the next business day. The table
below shows the details for every time of the week.
<table>
<tr>
@ -192,3 +191,43 @@ by Tuesday to Friday, 1700
<td>Monday 17:00</th>
</tr>
</table>
If a work day is a Swiss national holiday it is treated as Friday to
Monday period.
### <a name="4h-business-hours"></a> 4h during business hours
The request will be answered within the 4h during business hours. That means
if the request arrives between Monday to Thursday, it will be answered
by Tuesday to Friday, 1700
<table>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 9-13 on a work day</th>
<td>Between 13-17 on the same work day</th>
</tr>
<tr>
<td>Between 13-17 on a work day</th>
<td>Between 9-13 on the next work day</th>
</tr>
</table>
### <a name="4h-24x7"></a> Every day 4h response time
The request will be answered within the 4h independent of the day or
time.
<table>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 0-24 every day</th>
<td>Within 4 hours</th>
</tr>
</table>