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Nico Schottelius 2021-09-19 12:46:58 +09:00
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content/u/products/ungleich-sla/contents.lr
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@ -131,17 +131,64 @@ description4:
<tr>
<th>Guaranteed response time via E-Mail</th>
<td>no (best effort)</td>
<td>[1 business day](#1-business-day)</td>
<td><a href="#1-business-day">1 business day</a></td>
<td>4h within working time</td>
</tr>
<tr>
<th>Support via E-Mail</th>
<td>yes</td>
<th>Support via telephone</th>
<td>best effort</td>
<td>yes</td>
<td>yes</td>
</tr>
</table>
## Reaction times in detail
## Services and reaction times in detail
### Business hours
Our reguar business hours are from 9-17, Monday to Friday, with the
exception of Swiss national holidays.
### Extended Business hours
The extended business hours are from 6-22, Monday to Friday, with the
exception of Swiss national holidays.
### Business language
As our team is very international, our primary business language is
English, secondary language is German. On request, we are also
available in Korean and French.
### <a name="1-business-day"></a> 1 business day
The request will be answered within the next business day. That means
if the request arrives between Monday to Thursday, it will be answered
by Tuesday to Friday, 1700
<table>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between Monday 9-17</th>
<td>Tuesday 17:00</th>
</tr>
<tr>
<td>Between Tuesday 9-17</th>
<td>Wednesday 17:00</th>
</tr>
<tr>
<td>Between Wednesday 9-17</th>
<td>Thursday 17:00</th>
</tr>
<tr>
<td>Between Thursday 9-17</th>
<td>Friday 17:00</th>
</tr>
<tr>
<td>Between Friday 17:00 and Monday 0900</th>
<td>Monday 17:00</th>
</tr>
</table>