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SLA reformat

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Nico Schottelius 2021-09-20 14:51:22 +09:00
parent d95acf0aca
commit 62f2631bd0
1 changed files with 45 additions and 44 deletions
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content/u/products/ungleich-sla/contents.lr
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@ -28,51 +28,8 @@ and is suitable for non-critical deployments. The standard SLA covers:
* Best effort Telephone support
* Included for all products
---
offer1_title: Business SLA: 450 CHF/month
---
offer1_text:
* Guaranteed response time within 1 business day
* Efficient support handling with support history
* Suitable for SME and smaller projects
---
offer1_link: https://ungleich.ch/u/contact/
---
offer3_title: Professional SLA: 900 CHF/month
---
offer3_text:
* Guaranteed response time 4h during business hours
* Guaranteed reachability via telephone during business hours
* Efficient support handling with support history
* Suitable when fast response during business day is important
---
offer3_link: https://ungleich.ch/u/contact/
---
offer4_title: Professional Plus SLA: 1'800 CHF/month
---
offer4_text:
* Guaranteed response time 4h during **extended** business hours
* Covering most time of the day (16h)
* Guaranteed reachability via telephone during **extended** business hours
* Efficient support handling with support history
* Suitable when fast response during even outside business hours is required
---
offer4_link: https://ungleich.ch/u/contact/
---
offer6_title: Critical Services SLA: 4'200 CHF/month
---
offer6_text:
* Guaranteed response time 4h during **every day** (including national holidays)
* Covering the complete day (24h)
* Guaranteed reachability at any time
* Efficient support handling with support history
* Suitable for mission critical services
---
offer6_link: https://ungleich.ch/u/contact/
---
description4:
### Overview of the SLA levels
### Overview of the different SLA levels
<div class="table-responsive mt-4">
<table class="table colored-table table-bordered">
<thead>
@ -124,6 +81,50 @@ description4:
All prices are excluding the [service hours](../ungleich-service-hour).
---
offer1_title: Business SLA: 450 CHF/month
---
offer1_text:
* Guaranteed response time within 1 business day
* Efficient support handling with support history
* Suitable for SME and smaller projects
---
offer1_link: https://ungleich.ch/u/contact/
---
offer2_title: Professional SLA: 900 CHF/month
---
offer2_text:
* Guaranteed response time 4h during business hours
* Guaranteed reachability via telephone during business hours
* Efficient support handling with support history
* Suitable when fast response during business day is important
---
offer2_link: https://ungleich.ch/u/contact/
---
offer3_title: Professional Plus SLA: 1'800 CHF/month
---
offer3_text:
* Guaranteed response time 4h during **extended** business hours
* Covering most time of the day (16h)
* Guaranteed reachability via telephone during **extended** business hours
* Efficient support handling with support history
* Suitable when fast response during even outside business hours is required
---
offer3_link: https://ungleich.ch/u/contact/
---
offer4_title: Critical Services SLA: 4'200 CHF/month
---
offer4_text:
* Guaranteed response time 4h during **every day** (including national holidays)
* Covering the complete day (24h)
* Guaranteed reachability at any time
* Efficient support handling with support history
* Suitable for mission critical services
---
offer4_link: https://ungleich.ch/u/contact/
---
description6:
## Services and reaction times in detail
### Business hours