151 lines
3.4 KiB
Markdown
151 lines
3.4 KiB
Markdown
_discoverable: yes
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---
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_hidden: no
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---
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title: ungleich support packages
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---
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subtitle: Let us make your life easy
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---
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image:/u/image/cards/support-packages.jpg
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---
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headline1: ungleich
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---
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headline2: support
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---
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headline3: package
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---
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header_background_color: #79C161
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---
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header_text_color: text-light
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---
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nav_classes: navbar-dark
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---
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description1:
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Every project and every business has invdiual needs in regards to
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support reachablity, infrastructure uptime and development and
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consultancy efforts.
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We allow every project to individually select their
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SLA, consultancy packages and availability requirements. Below we have
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summarised typical selections from our customers for easy selection.
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<div class="table-responsive mt-4">
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<table class="table colored-table table-bordered">
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<tr>
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<th>Package/Feature</th>
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<th>Business Light</th>
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<th>Business Standard</th>
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<th>Business Pro</th>
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<th>Business Pro Plus</th>
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<th>Critical Services</th>
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</tr>
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<tr>
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<th>Working hour package</th>
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<td>Support package</td>
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<td>Starter package</td>
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<td>Starter package</td>
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<td>Collaboration package</td>
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<td>Collaboration package</td>
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</tr>
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<tr>
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<th>Working hours included (during business hours/outside
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business hours)</th>
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<td>2 / 0</td>
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<td>10 / 2</td>
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<td>10 / 2</td>
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<td>20 / 5</td>
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<td>20 / 5</td>
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</tr>
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<tr>
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<th>SLA package</th>
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<td>Business SLA</td>
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<td>Business SLA</td>
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<td>Professional SLA</td>
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<td>Professional Plus SLA</td>
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<td>Critical Services SLA</td>
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</tr>
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<tr>
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<th>Reaction times</th>
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<td>1 business day</td>
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<td>1 business day</td>
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<td>4h during business hours</td>
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<td>4h during extended business hours</td>
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<td>4h every day</td>
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</tr>
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<tr>
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<th><a href="#availiblity">Targetted Minimum Availability</a></th>
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<td>99%</td>
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<td>99%</td>
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<td>99.9%</td>
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<td>99.99%</td>
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<td>99.999%</td>
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</tr>
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<tr>
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<th>Pricing (CHF/month)</th>
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<td>950</td>
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<td>3'450</td>
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<td>3'900</td>
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<td>7'300</td>
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<td>9'700</td>
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</tr>
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</table>
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</div>
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## <a name="availiblity"></a> Targetted Minimum Availability
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The availability of our services is defined individually depending on
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the services booked. Find more information about it on the
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[ungleich infrastructure
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availability](../ungleich-infrastructure-availability) page.
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---
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offer1_title: Business Light: 950 CHF/month
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---
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offer1_text:
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* Contains service hours Support package
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* Contains Business SLA
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---
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offer1_link: https://ungleich.ch/product/support-business-light
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---
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offer2_title: Business Standard: 3'450 CHF/month
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---
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offer2_text:
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* Contains service hours Starter package
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* Contains Business SLA
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---
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offer2_link: https://ungleich.ch/product/support-business-standard
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---
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offer3_title: Business Pro: 3'900 CHF/month
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---
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offer3_text:
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* Contains service hours Starter package
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* Contains Professional SLA
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---
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offer3_link: https://ungleich.ch/product/support-business-pro
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---
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offer4_title: Business Pro Plus: 7'300 CHF/month
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---
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offer4_text:
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* Contains service hours Collaboration package
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* Contains Professional Plus SLA
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---
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offer4_link: https://ungleich.ch/product/support-business-pro-plus
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---
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offer5_title: Critical Services: 9'700 CHF/month
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---
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offer5_text:
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* Contains service hours Collaboration package
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* Contains Critical Services SLA
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---
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offer5_link: https://ungleich.ch/product/support-critical-services
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---
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description6:
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## Related pages
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* [ungleich Infrastructure Availability](../ungleich-infrastructure-availability/)
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* [ungleich SLAs](../ungleich-sla/)
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* [ungleich Service Hours](../ungleich-service-hour/)
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