ungleich-staticcms/content/u/products/ungleich-support-package/contents.lr

_discoverable: yes
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title: ungleich support packages
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subtitle: Let us make your life easy
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image:/u/image/cards/support-packages.jpg
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headline1: ungleich
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headline2: support
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headline3: package
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header_background_color: #79C161
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header_text_color: text-light
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nav_classes: navbar-dark
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description1:

Every project and every business has invdiual needs in regards to
support reachablity, infrastructure uptime and development and
consultancy efforts.

We allow every project to individually select their
SLA, consultancy packages and availability requirements. Below we have
summarised typical selections from our customers for easy selection.


<div class="table-responsive mt-4">
<table class="table colored-table table-bordered">
<tr>
<th>Package/Feature</th>
<th>Business Light</th>
<th>Business Standard</th>
<th>Business Pro</th>
<th>Business Pro Plus</th>
<th>Critical Services</th>
</tr>
<tr>
<th>Working hour package</th>
<td>Support package</td>
<td>Starter package</td>
<td>Starter package</td>
<td>Collaboration package</td>
<td>Collaboration package</td>
</tr>
<tr>
<th>Working hours included (during business hours/outside
business hours)</th>
<td>2 / 0</td>
<td>10 / 2</td>
<td>10 / 2</td>
<td>20 / 5</td>
<td>20 / 5</td>
</tr>
<tr>
<th>SLA package</th>
<td>Business SLA</td>
<td>Business SLA</td>
<td>Professional SLA</td>
<td>Professional Plus SLA</td>
<td>Critical Services SLA</td>
</tr>
<tr>
<th>Reaction times</th>
<td>1 business day</td>
<td>1 business day</td>
<td>4h during business hours</td>
<td>4h during extended business hours</td>
<td>4h every day</td>
</tr>
<tr>
<th><a href="#availiblity">Targetted Minimum Availability</a></th>
<td>99%</td>
<td>99%</td>
<td>99.9%</td>
<td>99.99%</td>
<td>99.999%</td>
</tr>
<tr>
<th>Pricing (CHF/month)</th>
<td>950</td>
<td>3'450</td>
<td>3'900</td>
<td>7'300</td>
<td>9'700</td>
</tr>
</table>
</div>

## <a name="availiblity"></a> Targetted Minimum Availability

The availability of our services is defined individually depending on
the services booked. Find more information about it on the
[ungleich infrastructure
availability](../ungleich-infrastructure-availability) page.

---
offer1_title: Business Light: 950 CHF/month
---
offer1_text:
* Contains service hours Support package
* Contains Business SLA
---
offer1_link: https://ungleich.ch/product/support-business-light
---
offer2_title: Business Standard: 3'450 CHF/month
---
offer2_text:
* Contains service hours Starter package
* Contains Business SLA
---
offer2_link: https://ungleich.ch/product/support-business-standard
---
offer3_title: Business Pro: 3'900 CHF/month
---
offer3_text:
* Contains service hours Starter package
* Contains Professional SLA
---
offer3_link: https://ungleich.ch/product/support-business-pro
---
offer4_title: Business Pro Plus: 7'300 CHF/month
---
offer4_text:
* Contains service hours Collaboration package
* Contains Professional Plus SLA
---
offer4_link: https://ungleich.ch/product/support-business-pro-plus
---
offer5_title: Critical Services: 9'700 CHF/month
---
offer5_text:
* Contains service hours Collaboration package
* Contains Critical Services SLA
---
offer5_link: https://ungleich.ch/product/support-critical-services
---
description6:

## Related pages

* [ungleich Infrastructure Availability](../ungleich-infrastructure-availability/)
* [ungleich SLAs](../ungleich-sla/)
* [ungleich Service Hours](../ungleich-service-hour/)