2021-07-06 08:36:18 +00:00
|
|
|
_discoverable: no
|
|
|
|
|
---
|
|
|
|
|
_hidden: no
|
|
|
|
|
---
|
|
|
|
|
title: ungleich SLA levels
|
|
|
|
|
---
|
|
|
|
|
subtitle: ungleich service level agreements
|
|
|
|
|
---
|
|
|
|
|
description1:
|
|
|
|
|
|
|
|
|
|
What is the right SLA (service level agreement) for you? At ungleich
|
|
|
|
|
we know that every organisation has individual needs and resources.
|
|
|
|
|
Depending on your need, we offer different types of service level
|
|
|
|
|
agreements.
|
|
|
|
|
|
|
|
|
|
## The standard SLA
|
|
|
|
|
|
|
|
|
|
If not otherwise specified in the product or service you acquired from
|
|
|
|
|
us, the standard SLA will apply. This SLA covers standard operations
|
|
|
|
|
and is suitable for non-critical deployments. The standard SLA covers:
|
|
|
|
|
|
|
|
|
|
* Target uptime of all services: 99.9%
|
|
|
|
|
* Service level: best effort
|
|
|
|
|
* Included for all products
|
|
|
|
|
* Support via support@ungleich.ch (answered 9-17 on work days)
|
|
|
|
|
* Individual Development and Support available at standard rate of 220 CHF/h
|
|
|
|
|
* No telephone support
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
---
|
|
|
|
|
feature1_title: Business SLA
|
|
|
|
|
---
|
|
|
|
|
feature1_text:
|
|
|
|
|
The business SLA is suited for running regular applications with a
|
2021-07-06 08:42:58 +00:00
|
|
|
focus of business continuity.
|
|
|
|
|
|
|
|
|
|
* Target uptime of all services: 99.9%
|
|
|
|
|
* Service level: guaranteed reaction within 1 business day
|
|
|
|
|
* Development/Support (need to phrase this well): 180 CHF/h
|
|
|
|
|
* Telephone support (8-18 work days)
|
|
|
|
|
* Optional out of business hours hotline (360 CHF/h)
|
|
|
|
|
* 3'000 CHF/6 months
|
2021-07-06 08:36:18 +00:00
|
|
|
|
|
|
|
|
---
|
2021-07-06 08:42:58 +00:00
|
|
|
feature2_title: Enterprise SLA
|
2021-07-06 08:36:18 +00:00
|
|
|
---
|
2021-07-06 08:42:58 +00:00
|
|
|
feature2_text:
|
|
|
|
|
|
2021-07-06 08:36:18 +00:00
|
|
|
---
|
2021-07-06 08:42:58 +00:00
|
|
|
feature3_title: High Availability (HA) SLA
|
2021-07-06 08:36:18 +00:00
|
|
|
---
|
2021-07-06 08:42:58 +00:00
|
|
|
feature3_text:
|
|
|
|
|
If your application is mission critical, this is the right SLA for
|
|
|
|
|
you. The **HA SLA** guarantees high availability, multi location
|
|
|
|
|
deployments with cross-datacenter backups and fast reaction times
|
|
|
|
|
on 24 hours per day.
|
2021-07-06 08:36:18 +00:00
|
|
|
---
|
|
|
|
|
content1_text:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
---
|
|
|
|
|
content1_image: djangohosting.svg
|
|
|
|
|
---
|
|
|
|
|
offer1_title: Django Hosting S 42.5 CHF/month
|
|
|
|
|
---
|
|
|
|
|
offer1_text:
|
|
|
|
|
|
|
|
|
|
* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/)
|
|
|
|
|
* VM with 1 Core, 2 GB RAM, 10 GB SSD, 100 GB HDD
|
|
|
|
|
* Suitable for a development use
|
|
|
|
|
* Can be extended with extra HDD space (2 CHF/month per 100 GB)
|
|
|
|
|
|
|
|
|
|
---
|
|
|
|
|
offer1_link: https://datacenterlight.ch/product/django-hosting-s/
|
|
|
|
|
---
|
|
|
|
|
offer2_title: Django Hosting M 59 CHF/month
|
|
|
|
|
---
|
|
|
|
|
offer2_text:
|
|
|
|
|
|
|
|
|
|
* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/)
|
|
|
|
|
* VM with 2 Core, 4 GB RAM, 20 GB SSD, 200 GB HDD
|
|
|
|
|
* Suitable for a small production use
|
|
|
|
|
* Can be extended with extra HDD space (2 CHF/month per 100 GB)
|
|
|
|
|
|
|
|
|
|
---
|
|
|
|
|
offer2_link: https://datacenterlight.ch/product/django-hosting-m
|
|
|
|
|
---
|
2021-07-06 08:42:58 +00:00
|
|
|
offer3_title: HA SLA
|
2021-07-06 08:36:18 +00:00
|
|
|
---
|
|
|
|
|
offer3_text:
|
|
|
|
|
|
2021-07-06 08:42:58 +00:00
|
|
|
Individual pricing. Contact us on support@ungleich.ch for an indivual
|
|
|
|
|
quote and we will get back to you.
|
2021-07-06 08:36:18 +00:00
|
|
|
|
|
|
|
|
---
|
2021-07-06 08:42:58 +00:00
|
|
|
offer3_link: https://ungleich.ch/u/contact/
|
