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Begin phasing in SLA levels

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Nico Schottelius 2021-09-19 11:53:44 +09:00
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content/u/products/ungleich-sla/contents.lr
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@ -8,10 +8,9 @@ subtitle: ungleich service level agreements
---
description1:
What is the right SLA (service level agreement) for you? At ungleich
we know that every organisation has individual needs and resources.
Depending on your need, we offer different types of service level
agreements.
Our Service Level Agreements (SLAs) define the reachability as well
as the reaction times. In this document you can find what the default
SLA covers and which additional options you have.
## The standard SLA
@ -34,8 +33,8 @@ feature1_text:
The business SLA is suited for running regular applications with a
focus of business continuity and individual support. Compared to the
standard SLA it **guarantees you responses within 5 hours** on work
days. You also can **reach our staff at extended** hours.
standard SLA it **guarantees you responses within 5 hours** within work
hours. You also can **reach our staff at extended** hours.
---
feature2_title: Enterprise SLA
@ -108,3 +107,22 @@ quote and we will get back to you.
---
offer3_link: https://ungleich.ch/u/contact/
---
description4:
## Overview of the different SLA levels
<table>
<tr>
<th>Feature / SLA</th>
<th>Standard SLA</th>
<th>Business SLA</th>
<th>?? SLA</th>
</tr>
<tr>
<th>Support via E-Mail</th>
<td>yes</td>
<td>yes</td>
<td>yes</td>
</tr>
</table>