++update
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Nico Schottelius
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4 changed files with 63 additions and 12 deletions
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@ -17,7 +17,7 @@ lists the typical availability categories:
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```
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```
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| % | Accepted downtime / year |
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| % | Accepted downtime / year |
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| 99 | 87h or 3.65 days |
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| 99 | 87.6h or 3.65 days |
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| 99.9 | 8.76h |
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| 99.9 | 8.76h |
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| 99.99 | 0.876h or 52.55 minutes |
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| 99.99 | 0.876h or 52.55 minutes |
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| 99.999 | 5.25 minutes |
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| 99.999 | 5.25 minutes |
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@ -22,19 +22,33 @@ reach out to us individually.
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<th>Collaboration package</th>
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<th>Collaboration package</th>
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</tr>
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</tr>
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<tr>
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<tr>
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<th>Hourly Rate</th>
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<th>Hourly Rate (during business hours)</th>
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<td>220 CHF/h</td>
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<td>220 CHF/h</td>
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<td>210 CHF/h</td>
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<td>210 CHF/h</td>
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<td>200 CHF/h</td>
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<td>200 CHF/h</td>
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<td>180 CHF/h</td>
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<td>180 CHF/h</td>
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</tr>
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</tr>
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<tr>
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<tr>
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<th>Hours included</th>
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<th>Hours included during business hours</th>
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<td>0</td>
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<td>0</td>
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<td>2</td>
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<td>2</td>
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<td>10</td>
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<td>10</td>
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<td>20</td>
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<td>20</td>
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</tr>
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</tr>
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<tr>
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<th>Hourly Rate (outside of business hours)</th>
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<td>360 CHF/h</td>
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<td>343 CHF/h</td>
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<td>327 CHF/h</td>
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<td>295 CHF/h</td>
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</tr>
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<tr>
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<th>Hours included (outside of business hours)</th>
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<td>0</td>
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<td>0</td>
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<td>2</td>
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<td>5</td>
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</tr>
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<tr>
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<tr>
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<th>Package valid for</th>
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<th>Package valid for</th>
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<td>on demand</td>
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<td>on demand</td>
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@ -52,12 +66,13 @@ reach out to us individually.
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<tr>
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<tr>
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<th>Pricing per month</th>
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<th>Pricing per month</th>
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<td>0</td>
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<td>0</td>
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<td>420</td>
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<td>500</td>
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<td>2000</td>
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<td>3000</td>
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<td>3600</td>
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<td>5500</td>
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</tr>
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</tr>
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</table>
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</table>
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* Business hours are Mo-Fr, 9-17, excluding Swiss national holidays
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* Bigger packages allow us to offer a discount for better planning
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* Bigger packages allow us to offer a discount for better planning
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* Hours not consumed during the given timeframe are expired.
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* Hours not consumed during the given timeframe are expired.
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* Discounts available for Open Source and climate related projects
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* Discounts available for Open Source and climate related projects
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@ -139,24 +139,29 @@ description4:
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<td>no (best effort)</td>
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<td>no (best effort)</td>
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<td><a href="#1-business-day">1 business day</a></td>
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<td><a href="#1-business-day">1 business day</a></td>
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<td><a href="#4h-business-hours">4h during business hours</a></td>
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<td><a href="#4h-business-hours">4h during business hours</a></td>
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<td><a href="#4h-extended-business-hours">4h during extended business hours</a></td>
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<td><a href="#4h-24x7">4h every day</a></td>
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<td><a href="#4h-24x7">4h every day</a></td>
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</tr>
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</tr>
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<tr>
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<tr>
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<th>Support via telephone</th>
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<th>Support via telephone</th>
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<td>best effort</td>
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<td>best effort</td>
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<td>yes</td>
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<td>best effort</td>
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<td>yes</td>
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<td>yes, Mo-Fr 09:00-17:00</td>
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<td>yes</td>
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<td>yes, Mo-Fr 06:00-22:00</td>
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<td>yes, Mo-Su 00:00-23:59</td>
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</tr>
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</tr>
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<tr>
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<tr>
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<th>Pricing</th>
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<th>Pricing</th>
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<td>Included for free</td>
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<td>Included for free</td>
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<td>yes</td>
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<td>450</td>
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<td>yes</td>
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<td>900</td>
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<td>yes</td>
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<td>1800</td>
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<td>4200</td>
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</tr>
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</tr>
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</table>
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</table>
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All prices are excluding the [working hours](../ungleich-service-hour).
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## Services and reaction times in detail
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## Services and reaction times in detail
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### Business hours
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### Business hours
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@ -15,3 +15,34 @@ consultancy efforts.
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We allow every project to individually select their
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We allow every project to individually select their
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SLA, consultancy packages and availability requirements. Below we have
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SLA, consultancy packages and availability requirements. Below we have
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summarised typical selections from our customers for easy selection.
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summarised typical selections from our customers for easy selection.
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<table>
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<tr>
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<th>Package/Feature</th>
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<th>Business Light</th>
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<th>Business Pro</th>
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</tr>
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<tr>
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<th>Working hour package</th>
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<td>Support package</td>
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<td>Support package</td>
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</tr>
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<tr>
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<th>SLA package</th>
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<td>Standard SLA</td>
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<td>Business SLA</td>
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</tr>
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<tr>
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<th><a href="#availiblity">Targetted Minimum Availability</a></th>
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<td>99%</td>
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<td>99.9%</td>
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</tr>
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</table>
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## <a name="availiblity"></a> Targetted Minimum Availability
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The availability of our services is defined individually depending on
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the services booked. Find more information about it on the
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[ungleich infrastructure
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availability](../ungleich-infrastructure-availability) page.
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