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Nico Schottelius 2021-09-19 14:57:30 +09:00
parent cd1c7a6a74
commit 35bc6b7445
4 changed files with 63 additions and 12 deletions
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2
content/u/products/ungleich-infrastructure-availability/contents.lr
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@ -17,7 +17,7 @@ lists the typical availability categories:
```
| % | Accepted downtime / year |
| 99 | 87h or 3.65 days |
| 99 | 87.6h or 3.65 days |
| 99.9 | 8.76h |
| 99.99 | 0.876h or 52.55 minutes |
| 99.999 | 5.25 minutes |

25
content/u/products/ungleich-service-hour/contents.lr
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@ -22,19 +22,33 @@ reach out to us individually.
<th>Collaboration package</th>
</tr>
<tr>
<th>Hourly Rate</th>
<th>Hourly Rate (during business hours)</th>
<td>220 CHF/h</td>
<td>210 CHF/h</td>
<td>200 CHF/h</td>
<td>180 CHF/h</td>
</tr>
<tr>
<th>Hours included</th>
<th>Hours included during business hours</th>
<td>0</td>
<td>2</td>
<td>10</td>
<td>20</td>
</tr>
<tr>
<th>Hourly Rate (outside of business hours)</th>
<td>360 CHF/h</td>
<td>343 CHF/h</td>
<td>327 CHF/h</td>
<td>295 CHF/h</td>
</tr>
<tr>
<th>Hours included (outside of business hours)</th>
<td>0</td>
<td>0</td>
<td>2</td>
<td>5</td>
</tr>
<tr>
<th>Package valid for</th>
<td>on demand</td>
@ -52,12 +66,13 @@ reach out to us individually.
<tr>
<th>Pricing per month</th>
<td>0</td>
<td>420</td>
<td>2000</td>
<td>3600</td>
<td>500</td>
<td>3000</td>
<td>5500</td>
</tr>
</table>
* Business hours are Mo-Fr, 9-17, excluding Swiss national holidays
* Bigger packages allow us to offer a discount for better planning
* Hours not consumed during the given timeframe are expired.
* Discounts available for Open Source and climate related projects

17
content/u/products/ungleich-sla/contents.lr
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@ -139,24 +139,29 @@ description4:
<td>no (best effort)</td>
<td><a href="#1-business-day">1 business day</a></td>
<td><a href="#4h-business-hours">4h during business hours</a></td>
<td><a href="#4h-extended-business-hours">4h during extended business hours</a></td>
<td><a href="#4h-24x7">4h every day</a></td>
</tr>
<tr>
<th>Support via telephone</th>
<td>best effort</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
<td>best effort</td>
<td>yes, Mo-Fr 09:00-17:00</td>
<td>yes, Mo-Fr 06:00-22:00</td>
<td>yes, Mo-Su 00:00-23:59</td>
</tr>
<tr>
<th>Pricing</th>
<td>Included for free</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
<td>450</td>
<td>900</td>
<td>1800</td>
<td>4200</td>
</tr>
</table>
All prices are excluding the [working hours](../ungleich-service-hour).
## Services and reaction times in detail
### Business hours

31
content/u/products/ungleich-support-package/contents.lr
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@ -15,3 +15,34 @@ consultancy efforts.
We allow every project to individually select their
SLA, consultancy packages and availability requirements. Below we have
summarised typical selections from our customers for easy selection.
<table>
<tr>
<th>Package/Feature</th>
<th>Business Light</th>
<th>Business Pro</th>
</tr>
<tr>
<th>Working hour package</th>
<td>Support package</td>
<td>Support package</td>
</tr>
<tr>
<th>SLA package</th>
<td>Standard SLA</td>
<td>Business SLA</td>
</tr>
<tr>
<th><a href="#availiblity">Targetted Minimum Availability</a></th>
<td>99%</td>
<td>99.9%</td>
</tr>
</table>
## <a name="availiblity"></a> Targetted Minimum Availability
The availability of our services is defined individually depending on
the services booked. Find more information about it on the
[ungleich infrastructure
availability](../ungleich-infrastructure-availability) page.