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rt2zammad
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[fs2zammad] create new tickets using admin session instead of customer session 

... we get cryptic errors (wrong value for field x) if we don't have
enough privileges.
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fnux 2024-05-07 12:32:58 +02:00
parent 807ed89c08
commit 50084f6ab3
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1 changed files with 2 additions and 2 deletions
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@ -149,12 +149,12 @@ def create_zammad_ticket(id, zammad, h2t, retries=3):
zammad_ticket_template["article"]["body"] = "RT ticket merged into {}".format(
rt_ticket["ticket"]["numerical_id"]
)
zammad_ticket = get_zammad_session(creator).ticket.create(zammad_ticket_template)
zammad_ticket = zammad.ticket.create(zammad_ticket_template)
else:
zammad_ticket_template["state_id"] = STATUSMAP[rt_ticket["ticket"]["Status"]]
body = rt_ticket["history"][0]["Content"] or 'RT Import: empty comment.'
zammad_ticket_template["article"]["body"] = body
zammad_ticket = get_zammad_session(creator).ticket.create(zammad_ticket_template)
zammad_ticket = zammad.ticket.create(zammad_ticket_template)
print(f"Created Zammad ticket {zammad_ticket['id']} for {label}")