Document usage
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README.md
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README.md
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Request tracker to Zammad migration script. This is not an out of box solution
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for everybody, you will probably have to customize it.
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Known issues:
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## Known issues
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* Disabled users from RT can not be accessed by API, thus will lack email
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address and will fail to be created. Enable all users prior to the migration.
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* Safer approach might be to use own SMTP server and temporarily discard all
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mail from Zammad for the migration run.
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## Maintenance status
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No further development is expected there. This was used once to migrate
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[Weblate](https://weblate.org/) and I have no intent to improve this script
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myself. Pull requests are still welcome though.
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## Usage
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1. Prepare virtualenv and install dependencies: `virtualenv .venv --python python 3; . .venv/bin/activate ; pip install -r requirements.txt`
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2. Start `rt2zammad.py`, it will display template for configuration file.
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3. Fill in the template and save it as `rt2zammad.json`.
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4. Start `rt2zammad.py` to perform the migration.
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5. Verify the migration results.
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6. In case you need to roll back Zammad, please follow https://community.zammad.org/t/reset-database-to-start-from-zero/326
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