[fs2zammad] do not crash on failed ticket import

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fnux 2024-04-22 17:25:43 +02:00
parent 74886ee784
commit 8e8ff86f9f
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1 changed files with 36 additions and 23 deletions

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@ -110,28 +110,7 @@ def maybe_create_zammad_user(userdata, zammad_session, attr="login", default=Non
# id, {"roles": roles.append("Agent")}
# )
### main logic ###
if not os.path.exists("rt2zammad.json"):
print("Missing rt2zammad.json!")
print("Create one based on following template:")
print(TEMPLATE)
sys.exit(1)
with open("rt2zammad.json") as handle:
config = json.load(handle)
h2t = html2text.HTML2Text()
zammad = get_zammad_session()
os.makedirs("users", exist_ok=True)
os.makedirs("tickets", exist_ok=True)
os.makedirs("attachments", exist_ok=True)
ticket_ids = os.listdir("tickets/")
print(f"Found {len(ticket_ids)} tickets on filesystem.")
for id in ticket_ids:
def create_zammad_ticket(id, zammad, h2t):
with open(f"tickets/{id}", "rb") as handle:
rt_ticket = pickle.load(handle)
@ -186,7 +165,7 @@ for id in ticket_ids:
# Ignore comments for merged tickets.
if merged:
continue
return
# Internal note regarding the RT-Zammad import.
TicketArticle(zammad).create(
@ -258,3 +237,37 @@ for id in ticket_ids:
if restore_creator_to != None:
zammad.ticket.update(zammad_ticket["id"], {"customer_id": restore_creator_to})
### main logic ###
if not os.path.exists("rt2zammad.json"):
print("Missing rt2zammad.json!")
print("Create one based on following template:")
print(TEMPLATE)
sys.exit(1)
with open("rt2zammad.json") as handle:
config = json.load(handle)
h2t = html2text.HTML2Text()
zammad = get_zammad_session()
os.makedirs("users", exist_ok=True)
os.makedirs("tickets", exist_ok=True)
os.makedirs("attachments", exist_ok=True)
os.makedirs("failed", exist_ok=True)
ticket_ids = os.listdir("tickets/")
print(f"Found {len(ticket_ids)} tickets on filesystem.")
for id in ticket_ids:
try:
create_zammad_ticket(id, zammad, h2t)
except KeyboardInterrupt:
print("Received keyboard interrupt. Exiting.")
sys.exit()
except:
print(f"Failed to import RT#{id}")
dumpfile = f"failed/{id}"
with open(dumpfile, "wb") as handle:
pickle.dump(id, handle)