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Fix creating owned tickets

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This commit is contained in:
Michal Čihař 2020-12-30 13:14:41 +01:00
parent b06e01a774
commit ab0f3f843a
1 changed files with 7 additions and 3 deletions
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10
rt2zammad.py
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@ -194,14 +194,17 @@ def get_user(userdata, attr="login", default=None):
# Create tickets
for ticket in tickets:
label = "RT-{}".format(ticket["ticket"]["original_id"])
print("Importing {}".format(label))
creator = get_user(users[ticket["ticket"]["Creator"]])
print(f"Importing {label} ({creator})")
if ticket["ticket"]["original_id"] != ticket["ticket"]["numerical_id"]:
# Merged ticket
get_zammad(get_user(users[ticket["ticket"]["Creator"]])).ticket.create(
get_zammad(creator).ticket.create(
{
"title": "{} [{}]".format(ticket["ticket"]["Subject"], label),
"group": "Users",
"state_id": 4,
"customer": creator,
"note": "RT-import:{}".format(ticket["ticket"]["original_id"]),
"article": {
"subject": ticket["ticket"]["Subject"],
@ -212,11 +215,12 @@ for ticket in tickets:
}
)
continue
new = get_zammad(get_user(users[ticket["ticket"]["Creator"]])).ticket.create(
new = get_zammad(creator).ticket.create(
{
"title": "{} [{}]".format(ticket["ticket"]["Subject"], label),
"group": "Users",
"state_id": STATUSMAP[ticket["ticket"]["Status"]],
"customer": creator,
"note": "RT-import:{}".format(ticket["ticket"]["original_id"]),
"article": {
"subject": ticket["ticket"]["Subject"],