fnux/rt2zammad
1
0
Fork 1
Code Issues Pull requests Projects Releases Packages Wiki Activity

Share code for creating tickets

Browse source
This commit is contained in:
Michal Čihař 2020-12-30 13:30:22 +01:00
parent ab0f3f843a
commit b3383c542a
1 changed files with 18 additions and 27 deletions
Show stats Download patch file Download diff file Expand all files Collapse all files

45
rt2zammad.py
View file

@ -197,37 +197,28 @@ for ticket in tickets:
creator = get_user(users[ticket["ticket"]["Creator"]]) creator = get_user(users[ticket["ticket"]["Creator"]])
print(f"Importing {label} ({creator})") print(f"Importing {label} ({creator})")
create_args = {
"title": "{} [{}]".format(ticket["ticket"]["Subject"], label),
"group": "Users",
"customer": creator,
"note": "RT-import:{}".format(ticket["ticket"]["original_id"]),
"article": {
"subject": ticket["ticket"]["Subject"],
},
}
if ticket["ticket"]["original_id"] != ticket["ticket"]["numerical_id"]: if ticket["ticket"]["original_id"] != ticket["ticket"]["numerical_id"]:
# Merged ticket # Merged ticket
get_zammad(creator).ticket.create( create_args["state_id"] = 4
{ create_args["article"]["body"] = "RT ticket merged into {}".format(
"title": "{} [{}]".format(ticket["ticket"]["Subject"], label),
"group": "Users",
"state_id": 4,
"customer": creator,
"note": "RT-import:{}".format(ticket["ticket"]["original_id"]),
"article": {
"subject": ticket["ticket"]["Subject"],
"body": "RT ticket merged into {}".format(
ticket["ticket"]["numerical_id"] ticket["ticket"]["numerical_id"]
), )
}, get_zammad(creator).ticket.create(create_args)
}
)
continue continue
new = get_zammad(creator).ticket.create( create_args["state_id"] = STATUSMAP[ticket["ticket"]["Status"]]
{ create_args["article"]["body"] = ticket["history"][0]["Content"]
"title": "{} [{}]".format(ticket["ticket"]["Subject"], label), new = get_zammad(creator).ticket.create(create_args)
"group": "Users", print(f"Created ticket {new['id']}")
"state_id": STATUSMAP[ticket["ticket"]["Status"]],
"customer": creator,
"note": "RT-import:{}".format(ticket["ticket"]["original_id"]),
"article": {
"subject": ticket["ticket"]["Subject"],
"body": ticket["history"][0]["Content"],
},
}
)
tag_obj.add("Ticket", new["id"], ticket["ticket"]["Queue"].lower().split()[0]) tag_obj.add("Ticket", new["id"], ticket["ticket"]["Queue"].lower().split()[0])
ticket_article.create( ticket_article.create(
{ {