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Share code for creating tickets

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This commit is contained in:
Michal Čihař 2020-12-30 13:30:22 +01:00
parent ab0f3f843a
commit b3383c542a
1 changed files with 18 additions and 27 deletions
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45
rt2zammad.py
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@ -197,37 +197,28 @@ for ticket in tickets:
creator = get_user(users[ticket["ticket"]["Creator"]])
print(f"Importing {label} ({creator})")
create_args = {
"title": "{} [{}]".format(ticket["ticket"]["Subject"], label),
"group": "Users",
"customer": creator,
"note": "RT-import:{}".format(ticket["ticket"]["original_id"]),
"article": {
"subject": ticket["ticket"]["Subject"],
},
}
if ticket["ticket"]["original_id"] != ticket["ticket"]["numerical_id"]:
# Merged ticket
get_zammad(creator).ticket.create(
{
"title": "{} [{}]".format(ticket["ticket"]["Subject"], label),
"group": "Users",
"state_id": 4,
"customer": creator,
"note": "RT-import:{}".format(ticket["ticket"]["original_id"]),
"article": {
"subject": ticket["ticket"]["Subject"],
"body": "RT ticket merged into {}".format(
create_args["state_id"] = 4
create_args["article"]["body"] = "RT ticket merged into {}".format(
ticket["ticket"]["numerical_id"]
),
},
}
)
)
get_zammad(creator).ticket.create(create_args)
continue
new = get_zammad(creator).ticket.create(
{
"title": "{} [{}]".format(ticket["ticket"]["Subject"], label),
"group": "Users",
"state_id": STATUSMAP[ticket["ticket"]["Status"]],
"customer": creator,
"note": "RT-import:{}".format(ticket["ticket"]["original_id"]),
"article": {
"subject": ticket["ticket"]["Subject"],
"body": ticket["history"][0]["Content"],
},
}
)
create_args["state_id"] = STATUSMAP[ticket["ticket"]["Status"]]
create_args["article"]["body"] = ticket["history"][0]["Content"]
new = get_zammad(creator).ticket.create(create_args)
print(f"Created ticket {new['id']}")
tag_obj.add("Ticket", new["id"], ticket["ticket"]["Queue"].lower().split()[0])
ticket_article.create(
{