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Retain ticket ownership

This commit is contained in:
Michal Čihař 2020-12-30 13:43:06 +01:00
parent d32e9859f7
commit bbc600b0b1
1 changed files with 16 additions and 5 deletions
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21
rt2zammad.py
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@ -208,18 +208,29 @@ for ticket in tickets:
},
}
merged = False
if ticket["ticket"]["original_id"] != ticket["ticket"]["numerical_id"]:
# Merged ticket
merged = True
create_args["state_id"] = 4
create_args["article"]["body"] = "RT ticket merged into {}".format(
ticket["ticket"]["numerical_id"]
)
get_zammad(creator).ticket.create(create_args)
continue
create_args["state_id"] = STATUSMAP[ticket["ticket"]["Status"]]
create_args["article"]["body"] = ticket["history"][0]["Content"]
new = get_zammad(creator).ticket.create(create_args)
new = get_zammad(creator).ticket.create(create_args)
else:
create_args["state_id"] = STATUSMAP[ticket["ticket"]["Status"]]
create_args["article"]["body"] = ticket["history"][0]["Content"]
new = get_zammad(creator).ticket.create(create_args)
print(f"Created ticket {new['id']}")
if ticket["ticket"]["Owner"] and ticket["ticket"]["Owner"] != "Nobody":
get_zammad().ticket.update(new['id'], {"owner_id": get_user(users[ticket["ticket"]["Owner"]], "id")})
if merged:
# Do not add comments to merged ticket
continue
tag_obj.add("Ticket", new["id"], ticket["ticket"]["Queue"].lower().split()[0])
ticket_article.create(
{