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[fs2zammad] fix ticket history import

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fnux 2024-04-22 11:51:25 +02:00
parent 2ea87072fa
commit fb7c1f7582
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1 changed files with 52 additions and 13 deletions
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fs2zammad
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@ -5,6 +5,7 @@ import json
import os
import pickle
import sys
import html2text
from zammad_py import ZammadAPI
from zammad_py.api import Resource, TagList, TicketArticle
@ -55,15 +56,20 @@ def get_zammad_session(impersonated_user=None):
def maybe_create_zammad_user(userdata, zammad_session, attr="login", default=None):
# Map disabled users (in RT) to mock user in Zammad.
if type(userdata) is str or "EmailAddress" not in userdata:
if type(userdata) is str and userdata.lower() in USERMAP:
email = userdata
elif type(userdata) is str or "EmailAddress" not in userdata:
userdata = {
'EmailAddress': 'technik@ungleich.ch',
'RealName': 'Disabled RT'
}
email = userdata["EmailAddress"]
lowercase_email = email.lower()
elif "EmailAddress" in userdata:
email = userdata["EmailAddress"]
else:
raise ValueError("Invalid userdata")
lowercase_email = email.lower()
if lowercase_email not in USERMAP:
kwargs = {"email": email}
kwargs.update(config["userdata"])
@ -95,6 +101,15 @@ def maybe_create_zammad_user(userdata, zammad_session, attr="login", default=Non
return USERMAP[lowercase_email].get(attr, default)
# def ensure_user_is_zammad_agent(user, zammad_session):
# print(f"Promoting user {user} to Agent")
# id = maybe_create_zammad_user(user, zammad_session, "id")
# roles = maybe_create_zammad_user(user, zammad_session, "roles")
# if "Agent" not in roles:
# zammad_session.user.update(
# id, {"roles": roles.append("Agent")}
# )
### main logic ###
if not os.path.exists("rt2zammad.json"):
@ -106,6 +121,7 @@ if not os.path.exists("rt2zammad.json"):
with open("rt2zammad.json") as handle:
config = json.load(handle)
h2t = html2text.HTML2Text()
zammad = get_zammad_session()
os.makedirs("users", exist_ok=True)
@ -188,33 +204,56 @@ for id in ticket_ids:
# Attachments.
files = []
may_contain_entry_content = None
for a, title in entry["Attachments"]:
with open(f"attachments/{id}/{a}", "rb") as handle:
data = pickle.load(handle)
if data["Filename"] in ("", "signature.asc"):
if data["Filename"] == "signature.asc":
continue
files.append(
{
file_template = {
"filename": data["Filename"],
"data": base64.b64encode(data["Content"]).decode("utf-8"),
"mime-type": data["ContentType"],
}
)
if data["Filename"] == '':
if may_contain_entry_content is None:
may_contain_entry_content = file_template
else:
files.append(file_template)
# Comment/note.
entry_creator = entry["Creator"]
with open(f"users/{entry_creator}", "rb") as handle:
rt_entry_creator = pickle.load(handle)
zammad_creator = maybe_create_zammad_user(rt_entry_creator, zammad)
zammad_entry_creator = maybe_create_zammad_user(rt_entry_creator, zammad)
entry_content = entry["Content"]
if entry_content == '' and may_contain_entry_content:
file = may_contain_entry_content
entry_content = base64.b64decode(file["data"]).decode("utf-8")
if file["mime-type"]:
entry_content = h2t.handle(entry_content)
zammad_entry_template = {
"ticket_id": zammad_ticket["id"],
"body": entry["Content"],
"body": entry_content,
"internal": entry["Type"] == "Comment",
"attachments": files,
}
try:
TicketArticle(get_zammad_session(zammad_creator)).create(zammad_entry_template)
except:
print(f"FIXME: Failed to add comment to ticket RT#{id}/Zammad#{zammad_ticket["id"]}: user permission issue?")
entry_creator_id = maybe_create_zammad_user(zammad_entry_creator, zammad, "id")
# We temporarly change the ticket's creator to create a new entry
# without giving its author 'Agent' privileges.
restore_creator_to = None
if entry_creator_id != zammad_ticket["customer_id"]:
zammad_ticket = zammad.ticket.update(zammad_ticket["id"], {"customer_id": entry_creator_id})
restore_creator_to = zammad_ticket["customer_id"]
print(f"-> Adding a new entry/comment to ticket {zammad_ticket["id"]} ({zammad_entry_creator})...")
TicketArticle(get_zammad_session(zammad_entry_creator)).create(zammad_entry_template)
if restore_creator_to != None:
zammad.ticket.update(zammad_ticket["id"], {"customer_id": restore_creator_to})