110 lines
2.8 KiB
Python
Executable file
110 lines
2.8 KiB
Python
Executable file
#!/usr/bin/env python
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import base64
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import json
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import os
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import pickle
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import sys
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import html2text
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import traceback
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import time
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from zammad_py import ZammadAPI
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from zammad_py.api import Resource, TagList, TicketArticle
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TEMPLATE = """{
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"zammad_url": "",
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"zammad_user": "",
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"zammad_password": "",
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"rt_url": "",
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"rt_user": "",
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"rt_pass": "",
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"rt_start": 1,
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"rt_end": 1000,
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}
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"""
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COMMENT_TEMPLATE = """
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Ticket imported from Request Tracker (RT-#{numerical_id})
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URL: https://support.ungleich.ch/Ticket/Display.html?id={numerical_id}
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Created: {Created}
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Resolved: {Resolved}
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"""
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STATUSMAP = {"new": 1, "open": 2, "resolved": 4, "rejected": 4, "deleted": 4}
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USERMAP = {}
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ZAMMAD_SESSIONS = {}
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### helpers ###
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def get_zammad_session(impersonated_user=None):
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if impersonated_user in ZAMMAD_SESSIONS:
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return ZAMMAD_SESSIONS[impersonated_user]
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else:
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kwargs = {}
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if impersonated_user:
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kwargs["on_behalf_of"] = impersonated_user
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session = ZammadAPI(
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url=config["zammad_host"],
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username=config["zammad_user"],
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password=config["zammad_password"],
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**kwargs,
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)
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ZAMMAD_SESSIONS[impersonated_user or config["zammad_user"]] = session
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return session
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def remove_duplicates_for(rt_id, zammad, retries=0):
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try:
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matching_zammad_tickets= zammad.ticket.search(f"title: \"\[RT-{rt_id}\]*\"")
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matching_zammad_ids = []
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if len(matching_zammad_tickets) >= 2:
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print(f"Found duplicates:")
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for zt in matching_zammad_tickets:
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print(f"{zt["id"]} {zt["title"]}")
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matching_zammad_ids.append(zt["id"])
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if len(matching_zammad_ids) >= 2:
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matching_zammad_ids.sort()
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matching_zammad_ids.pop()
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for zt_id in matching_zammad_ids:
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print(f"Deleting Zammad ticket {zt_id}")
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zammad.ticket.destroy(zt_id)
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except:
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print(f"Failed to process RT-{rt_id} .. ({retries} retries left)")
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if retries > 0:
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print("Sleeping 5 seconds to give Zammad some air...")
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time.sleep(5)
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remove_duplicates_for(id, retries - 1)
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else:
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traceback.print_exc()
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raise RuntimeError
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### main logic ###
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if not os.path.exists("rt2zammad.json"):
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print("Missing rt2zammad.json!")
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print("Create one based on following template:")
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print(TEMPLATE)
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sys.exit(1)
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with open("rt2zammad.json") as handle:
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config = json.load(handle)
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h2t = html2text.HTML2Text()
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zammad = get_zammad_session()
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os.makedirs("tickets", exist_ok=True)
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ticket_ids = os.listdir("tickets/")
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print(f"Found {len(ticket_ids)} tickets on filesystem.")
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ticket_ids = list(map(int, ticket_ids))
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ticket_ids.sort()
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for id in ticket_ids:
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print(f"Processing RT-{id}...")
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remove_duplicates_for(id, zammad)
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