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Request tracker to Zammad migration scripts
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Michal Čihař 0f8696adbb Fix importing non owner comments 
Temporarily chaning ownership of the ticket allows to post comment by any customer.
2020-08-18 11:09:23 +02:00
.gitignore Download and cache rt data 2019-05-25 11:01:10 +02:00
LICENSE Initial commit 2019-05-25 10:07:42 +02:00
README.md Fix importing non owner comments 2020-08-18 11:09:23 +02:00
requirements.txt Remove not needed dependency 2019-05-27 12:05:42 +02:00
rt2zammad.py Fix importing non owner comments 2020-08-18 11:09:23 +02:00

README.md

rt2zammad

Request tracker to Zammad migration script. This is not an out of box solution for everybody, you will probably have to customize it.

Known issues:

  • Disabled users from RT can not be accessed by API, thus will lack email address and will fail to be created. Enable all users prior to the migration.
  • Timestamps are not preserved. The Zammad API doesn't seem to allow this.
  • Zammad will send notification for all actions, you probably want to disable outgoing mail for time of import.