96 lines
2.4 KiB
Python
Executable file
96 lines
2.4 KiB
Python
Executable file
#!/usr/bin/env python
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"""
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Quick and dirty attempt to migrate issues from Request Tracker to Zammad.
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"""
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import pickle
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import json
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import os
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import sys
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from requests.exceptions import HTTPError
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from zammad_py import ZammadAPI
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from zammad_py.api import TagList
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from rt import Rt, ALL_QUEUES
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TEMPLATE = """{
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"zammad_host": "",
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"zammad_user": "",
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"zammad_password": "",
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"zammad_secure": true,
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"rt_url": "",
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"rt_user": "",
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"rt_pass": ""
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}
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"""
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if not os.path.exists('rt2zammad.json'):
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print('Missing rt2zammad.json!')
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print('Create one based on following template:')
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print(TEMPLATE)
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sys.exit(1)
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with open('rt2zammad.json') as handle:
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config = json.load(handle)
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target = ZammadAPI(
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host=config['zammad_host'],
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username=config['zammad_user'],
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password=config['zammad_password'],
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is_secure=config['zammad_secure'],
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)
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target.user.me()
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source = Rt(config['rt_url'], config['rt_user'], config['rt_pass'])
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if not source.login():
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print('Failed to login to RT!')
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sys.exit(2)
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if os.path.exists('rt2zammad.cache'):
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# Load RT from cache
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with open('rt2zammad.cache', 'rb') as handle:
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data = pickle.load(handle)
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users = data['users']
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queues = data['queues']
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tickets = data['tickets']
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else:
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# Load RT from remote
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users = {}
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tickets = []
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queues = set()
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def ensure_user(username):
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if username not in users:
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users[username] = source.get_user(username)
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for i in range(1, 1000):
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print('Loading ticket {}'.format(i))
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ticket = source.get_ticket(i)
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if ticket is None:
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break
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queues.add(ticket['Queue'])
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ensure_user(ticket['Creator'])
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ensure_user(ticket['Owner'])
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history = source.get_history(i)
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attachments = []
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for a in source.get_attachments_ids(i):
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attachment = source.get_attachment(i, a)
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attachments.append(attachments)
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ensure_user(attachment['Creator'])
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tickets.append({
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'ticket': ticket,
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'history': history,
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'attachments': attachments,
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})
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with open('rt2zammad.cache', 'wb') as handle:
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data = pickle.dump({'users': users, 'queues': queues, 'tickets': tickets}, handle)
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# Create tags
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tag_list = TagList(target)
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tags = {tag['name'] for tag in tag_list.all()}
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for queue in queues:
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queue = queue.lower().split()[0]
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if queue not in tags:
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tag_list.create({'name': queue})
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