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Request tracker to Zammad migration scripts
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Michal Čihař 5e916eed6f Describe how to disable notifications 
Fixes #1
2020-12-30 09:39:36 +01:00
.gitignore Download and cache rt data 2019-05-25 11:01:10 +02:00
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README.md Describe how to disable notifications 2020-12-30 09:39:36 +01:00
requirements.txt Remove not needed dependency 2019-05-27 12:05:42 +02:00
rt2zammad.py Fix assigning tags to tickets 2020-12-30 09:18:57 +01:00

README.md

rt2zammad

Request tracker to Zammad migration script. This is not an out of box solution for everybody, you will probably have to customize it.

Known issues:

  • Disabled users from RT can not be accessed by API, thus will lack email address and will fail to be created. Enable all users prior to the migration.
  • Timestamps are not preserved. The Zammad API doesn't seem to allow this.
  • Zammad will send notification for all actions, you probably want to disable outgoing mail for time of import:
    • Disable all triggers sending mail (Manage / Trigger
    • Disable notifications for all existing users (seems like every user has to do this)
    • Safer approach might be to use own SMTP server and temporarily discard all mail from Zammad for the migration run.