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Author SHA1 Message Date
Timothée Floure
5ca451510f
 		[fs2zammad] add exact filter on looked up user emails 2024-05-08 18:08:19 +02:00
Timothée Floure
29431f72df
 		[fs2zammad] handle tickets with empty subject 2024-05-08 17:49:36 +02:00
Timothée Floure
b1fbe9d4ab
 		[fs2zammad] sort RT tickets before import 2024-05-07 14:02:37 +02:00
Timothée Floure
ac8807167c
 		[fs2zammad] fix error handling on ticket creation (previously ignored) 2024-05-07 13:58:10 +02:00
Timothée Floure
50084f6ab3
 		[fs2zammad] create new tickets using admin session instead of customer session 
... we get cryptic errors (wrong value for field x) if we don't have
enough privileges.
 2024-05-07 12:32:58 +02:00
Timothée Floure
807ed89c08
 		[fs2zammad] retry import due to unpredictable 503 2024-05-02 16:27:50 +02:00
Timothée Floure
900f8d6a44
 		[fs2zammad] fix small ticket creator logic bug 2024-04-22 17:32:59 +02:00
Timothée Floure
8e8ff86f9f
 		[fs2zammad] do not crash on failed ticket import 2024-04-22 17:25:43 +02:00
Timothée Floure
74886ee784
 		[rt2fs] mention ignored tickets (spam flag) 2024-04-22 13:33:13 +02:00
Timothée Floure
667b80d433
 		[fs2zammad] patch single f-string call to support python 3.11 2024-04-22 13:30:52 +02:00
Timothée Floure
515b6daa3e
 		Add html2text to the python dependencies 2024-04-22 11:56:38 +02:00
Timothée Floure
fd401545ca
 		[rt2fs] retry on failed ticket dump 2024-04-22 11:52:28 +02:00
Timothée Floure
fb7c1f7582
 		[fs2zammad] fix ticket history import 2024-04-22 11:52:08 +02:00
Timothée Floure
2ea87072fa
 		Add initial fs2zammad script, drop old rt2zammad.py 2024-04-19 16:50:55 +02:00
Timothée Floure
ee9cc01db8
 		Cleanup README 2024-04-19 14:05:24 +02:00
Timothée Floure
b44e8eb96a
 		Add initial rt2fs script 2024-04-18 15:53:32 +02:00
Michal Čihař
7d70eff100 Add disclaimer as a first step 2020-12-30 14:06:20 +01:00
Michal Čihař
e19dd7da3b Utilize f-string 2020-12-30 13:44:03 +01:00
Michal Čihař
d8a43642cb Apply black 2020-12-30 13:43:40 +01:00
Michal Čihař
bbc600b0b1 Retain ticket ownership 2020-12-30 13:43:06 +01:00
Michal Čihař
d32e9859f7 Simplify ticket subject 2020-12-30 13:42:48 +01:00
Michal Čihař
b3383c542a Share code for creating tickets 2020-12-30 13:30:22 +01:00
Michal Čihař
ab0f3f843a Fix creating owned tickets 2020-12-30 13:14:41 +01:00
Michal Čihař
b06e01a774 Fix old ticket URL 2020-12-30 13:14:33 +01:00
Michal Čihař
33d2cbf533 Fix tag assignment 2020-12-30 11:58:40 +01:00
Michal Čihař
c11cbed467 Document caching 2020-12-30 09:47:15 +01:00
Michal Čihař
68a0e93b79 Document usage 2020-12-30 09:45:47 +01:00
Michal Čihař
086dce8fb6 Black code 2020-12-30 09:45:36 +01:00
Michal Čihař
9102cbf9d0 Document maintenance status 2020-12-30 09:41:31 +01:00
Michal Čihař
5e916eed6f Describe how to disable notifications 
Fixes #1
 2020-12-30 09:39:36 +01:00
Michal Čihař
891bccf892 Fix assigning tags to tickets 2020-12-30 09:18:57 +01:00
Michal Čihař
63dedabe63 Fix syntax error 2020-12-30 08:59:58 +01:00
Michal Čihař
773084f504 Allow to provide default for user attributes 
For some reason roles is missing in some cases.
 2020-09-02 11:39:54 +02:00
Michal Čihař
3be167144a Add support for injecting additional data when creating user 2020-09-02 11:37:23 +02:00
Michal Čihař
160e7bfa71 Avoid using chown for agents 
Otherwise the private comments will not work for them.
 2020-08-18 13:23:01 +02:00
Michal Čihař
056b5009ac Allow to map usernames 2020-08-18 13:22:21 +02:00
Michal Čihař
a6845330bc Make range configurable 2020-08-18 13:22:10 +02:00
Michal Čihař
27251d7801 Better handle merged tickets 2020-08-18 13:08:50 +02:00
Michal Čihař
57d039703b Improve automated commets 2020-08-18 13:00:37 +02:00
Michal Čihař
bc0dd8301e Cache zammad instances 
Otherwise we end up with too many open files error.
 2020-08-18 11:25:48 +02:00
Michal Čihař
0f8696adbb Fix importing non owner comments 
Temporarily chaning ownership of the ticket allows to post comment by any customer.
 2020-08-18 11:09:23 +02:00
Michal Čihař
af7d142da1 Revert "Switch to token auth for Zammad" 
This reverts commit 7fef65b66b.
 2020-08-18 10:46:41 +02:00
Michal Čihař
7fef65b66b Switch to token auth for Zammad 2020-08-18 10:25:54 +02:00
Michal Čihař
af589b77f2 Document notifications 
Signed-off-by: Michal Čihař <michal@cihar.com>
 2019-05-27 21:20:26 +02:00
Michal Čihař
016a36a79e Update issues 
Signed-off-by: Michal Čihař <michal@cihar.com>
 2019-05-27 13:33:04 +02:00
Michal Čihař
8c3b7a3c86 Remove not needed attribute 
Signed-off-by: Michal Čihař <michal@cihar.com>
 2019-05-27 13:19:28 +02:00
Michal Čihař
4a0a453236 Properly handle uppercase emails 
Signed-off-by: Michal Čihař <michal@cihar.com>
 2019-05-27 13:19:16 +02:00
Michal Čihař
b67ae6487b Document known issues 
Signed-off-by: Michal Čihař <michal@cihar.com>
 2019-05-27 13:18:59 +02:00
Michal Čihař
fcc05c58b4 Remove not needed dependency 2019-05-27 12:05:42 +02:00
Michal Čihař
88bdfc53f8 Add actuall migration code 
Signed-off-by: Michal Čihař <michal@cihar.com>
 2019-05-27 11:56:19 +02:00