++weekly dell update

blog/support-fiascos.mdwn

@@ -59,6 +59,18 @@ Updates from this particular Dell fiasco:
   request number, 2. Registered Owner's name, 3. Current date and time
   and 4. Current Location. However the device does not have a sticker
   and all information is already present at Dell.
+* 2020-01-28: While the replacement notebook should be on the way
+  (according to the tracking it isn't - but then again nothing in the
+  support system of Dell is up-to-date), the current notebook is
+  slowly dying: The screen has become wobbly-wobbly and makes funny
+  noise when opening, closing or even moving the notebook while the
+  display is open. If this notebook was about 7 years old, I'd say
+  it's a typical worn-off problem. However it is about 3 months old
+  now. My hope: it's only this particular model, it's not an issue of
+  the whole XPS 13 series. My fear: it actually looks to be designed
+  rather fragile, compared to a thinkpad. Also note: more random keys
+  get stuck half the way and make it impossible to type text
+  correctly, because a key may-or-may not function on the first hit.
 
 Summary: **Dell is fully incapable of repairing a device** and
 **upholding a contract**. I assumed I bought a notebook with next business