porsche taycan power system failure
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[[!meta title="Nico's Porsche Taycan Experience - Power System Failure"]]
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## Introduction
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This article is part of the series of
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[Nico's Porsche Taycan Experience](/blog/nicos-porsche-taycan-experience/).
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## The Power System Failure
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One sunny day on **2024-06-02** in pretty Italy, more specifically in
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Monza, I wanted to turn on the car. However, powering did not work
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anymore.There was a red warning message and no way to start the car
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anymore. Or to open the windows, to lock the door, almost 100% of the
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electric system of the car shutdown over night.
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A bit unfortunate, when you have to get to a business appointment.
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After a lengthy discussions and multiple trial and error approaches
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from the Italian motor support that is provided by Porsche, one
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assistance was able to get the car working again by jump starting
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it.
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That's somewhat puzzling, as it's an EV and additionally tricky,
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because the internal 12V battery is an Lithium Ion battery and not a
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regular lead battery.
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That said, with a lot of fear I returned to the
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The [Porsche Center
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OZS](https://dealer.porsche.com/ch/obererzuerichsee/de-CH)
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in Switzerland, fully exhausted and sweated through, never knowing
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whether the car will just break down.
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Around the same time the two front windows started to squeak every
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time you'd use them.
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The Porsche Center OZS replaced the main battery of the car,
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replaced the guides for the windows and after about 4 weeks on
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**2024-06-27** I was able to pickup the car again. At this stage the
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amount of hours put into repairing exceeded 50 hours by far.
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## Review
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Again, like in many of the other experiences, there are a variety of
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different aspects to this problem. Let me start with the most
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inconvenient one:
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### Italian motor support & Porsche assistance
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With every Porsche, like with most modern cars, you get some kind of
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"mobility warranty". Which basically means, you have a direct vendor
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contact and they ensure you can "always" drive. So the coordinate the
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pickup of your car if it breaks down, provide a replacement car and so
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forth.
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There will be an article about the assistance on its own in the near
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future.
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That said, the cooperation between "Swiss Porsche Assistance" and
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Italian motor support is a catastrophe. When you call the Porsche
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Assistance, you will get one information ("they are coming soon"),
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when you get a call from Italian motor support, they tell you it's a
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holiday and they come in 1 or 2 days.
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So one is not only left in a limbo between not knowing, but also
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having contradicting information into late of the night.
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### Contradicting information on handling power failure
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While being in this situation, I talked to various parties, including:
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* First Italian motor support guy
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* Second Italian motor support guy
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* Third Italian motor support guy
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* Italian motor support hotline
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* Porsche Assistance
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* Porsche Center OZS
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Besides contradicting information about the when, also the how to
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approach the problem was contradicting:
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* Italian motor support hotline: we will send someone to fix
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* First Italian motor support guy said: cannot fix, it's an EV. It's
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also too big and too heavy to be loaded on his tow truck. He left
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within 5 minutes of arrival.
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* Porsche Center OZS: Do not jump start with power booster. If it
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needs to be jump started, use a regular lead battery.
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* Second Italian motor support guy: tries to jump start it with a
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power booster - resulting in complete death of the car (no light, no
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error message anymore) - leaves after killing the last signs of life
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in the car
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* Third Italian motor support guy: jump starts it with a lead battery,
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car is back to working. Leaves afterwards, also saying there needs
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to be a bigger towing car
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### Leaving on my own - full of uncertainty
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After that bad experience and after extending the stay in the hotel
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for one more night, I decided to try my luck and drive as much back
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into Switzerland as possible, to at least be back with the Swiss
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support system. When returning there was a big traffic jam just before
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crossing from the South to the North of the alps, so I decided to go
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over the mountain pass instead of the tunnel.
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For a few hours I was in the middle of the mountains, not knowing
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whether the car will arrive or fail any minute.
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In the end I was lucky and reached the Porsche Center OZS extremely
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exhausted in the evening.
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### The failure itself - sign of poor quality and no reliability
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If that was the first failure, I think I'd have been a bit mad. But
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being one in a long streak of failures, I can only reason that the
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build quality of the Porsche Taycan is poor. It's repeated failures of
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all sorts of systems make it the car with the worst reliability that
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drove or know of.
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[[!tag porsche car]]
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@ -48,10 +48,16 @@ wheels](/blog/nicos-porsche-taycan-experience-part-5-ticktack-wheels).
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At this stage one would think that's all there that can make noise? I
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mean, it's an EV, isn't it?
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Turns out, in this particular car there is a
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[design bug that can turn the car into a very loud fan]/blog/nicos-porsche-taycan-experience-part-6-loud-fan)
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[design bug that can turn the car into a very loud
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fan](/blog/nicos-porsche-taycan-experience-part-6-loud-fan)
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However that design bug is not as bad as the one that
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causes [water in the car...](/blog/nicos-porsche-taycan-experience-part-7-water-in-the-car)
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Now some of these really look like design bugs, whereas the
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[power system failure of the Taycan](/blog/nicos-porsche-taycan-experience-part-8-power-system-failure)
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seems more to be a regular defect. And to be fair, probably the
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most severe one you can fear when having an EV.
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More to come soon...
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## List of Articles
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@ -68,8 +74,9 @@ For easier access:
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wheels](/blog/nicos-porsche-taycan-experience-part-5-ticktack-wheels)
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* [Part 6 - Loud fan](/blog/nicos-porsche-taycan-experience-part-6-loud-fan)
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* [Part 7 - Water in the car](/blog/nicos-porsche-taycan-experience-part-7-water-in-the-car)
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* [Part 8 - Power System Failure](/blog/nicos-porsche-taycan-experience-part-8-power-system-failure)
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* [The key battery replacement](/blog/nicos-porsche-taycan-experience-key-battery-replacement)
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* Ongoing discussions with Porsche
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[[!tag porsche car]]
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