update the dell case

blog/support-fiascos.mdwn

@@ -73,7 +73,31 @@ repair date without even trying to confirm the date.
 
 But it gets worse: later in the evening I received a twitter message
 that the case is closed. Without ever having seen a technician,
-without having gotten it repaired.
+without having gotten it repaired. And a bit later it gets confirmed
+on the "service request" page of Dell.
 
+So in a summary:
+
+* Waited for nothing to happen for two weeks
+* Multiple support appointments scheduled without ever showing up
+* Claims of trying to reach me by phone without any missed call (and
+  other calls that I received the same day)
+* Wasted many hours in communication
+* No support executed at all
+* Support cased closed without doing anything
+
+The story continues: 2019-12-04. I got a message saying that the
+techincian is coming tomorrow. Again without confirmation from my side
+and with less than 24h to react.
+
+2019-12-05: because so far nobody ever showed up, I send a message via
+Twitter to @DellHilft, asking about the technician. Answer is that I
+should wait (what a joke). I also check the support center, which
+claims to have called me at 3 am GMT. 3 am. Seriously, which company
+does that?
+
+[[!img dell-3am-call.png]]
+
+Besides that, I obviously did not receive a call.
 
 [[!tag hardware support]]