update the dell case

This commit is contained in:
Nico Schottelius 2019-12-05 11:04:30 +01:00
parent b8c533e40b
commit ec888e4ed1
2 changed files with 25 additions and 1 deletions

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@ -73,7 +73,31 @@ repair date without even trying to confirm the date.
But it gets worse: later in the evening I received a twitter message But it gets worse: later in the evening I received a twitter message
that the case is closed. Without ever having seen a technician, that the case is closed. Without ever having seen a technician,
without having gotten it repaired. without having gotten it repaired. And a bit later it gets confirmed
on the "service request" page of Dell.
So in a summary:
* Waited for nothing to happen for two weeks
* Multiple support appointments scheduled without ever showing up
* Claims of trying to reach me by phone without any missed call (and
other calls that I received the same day)
* Wasted many hours in communication
* No support executed at all
* Support cased closed without doing anything
The story continues: 2019-12-04. I got a message saying that the
techincian is coming tomorrow. Again without confirmation from my side
and with less than 24h to react.
2019-12-05: because so far nobody ever showed up, I send a message via
Twitter to @DellHilft, asking about the technician. Answer is that I
should wait (what a joke). I also check the support center, which
claims to have called me at 3 am GMT. 3 am. Seriously, which company
does that?
[[!img dell-3am-call.png]]
Besides that, I obviously did not receive a call.
[[!tag hardware support]] [[!tag hardware support]]

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