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++dell update

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Nico Schottelius 2019-12-05 11:40:19 +01:00
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@ -92,7 +92,7 @@ and with less than 24h to react.
2019-12-05: because so far nobody ever showed up, I send a message via 2019-12-05: because so far nobody ever showed up, I send a message via
Twitter to @DellHilft, asking about the technician. Answer is that I Twitter to @DellHilft, asking about the technician. Answer is that I
should wait (what a joke). I also check the support center, which should wait. The third day. I also check the support center, which
claims to have called me at 3 am GMT. 3 am. Seriously, which company claims to have called me at 3 am GMT. 3 am. Seriously, which company
does that? does that?
@ -101,4 +101,16 @@ does that?
GMT is actually behind Swiss time, so the actual call happend around 2am. GMT is actually behind Swiss time, so the actual call happend around 2am.
Besides all of that, I obviously did not receive a call. Besides all of that, I obviously did not receive a call.
BUT things can get worse with Dell. Since the 5th, my messages in the
support center don't show up anymore. It basically looks as follows:
Dell: we are calling you
Me: I don't see a call, this is my number:
Dell: we are calling you
Me: Hello? Did you see my message?
Dell: We will just silently drop your messages now
[[!tag hardware support]] [[!tag hardware support]]