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This commit is contained in:
Nico Schottelius 2021-09-19 14:57:30 +09:00
parent cd1c7a6a74
commit 35bc6b7445
4 changed files with 63 additions and 12 deletions
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2
content/u/products/ungleich-infrastructure-availability/contents.lr
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@ -17,7 +17,7 @@ lists the typical availability categories:
``` ```
| % | Accepted downtime / year | | % | Accepted downtime / year |
| 99 | 87h or 3.65 days | | 99 | 87.6h or 3.65 days |
| 99.9 | 8.76h | | 99.9 | 8.76h |
| 99.99 | 0.876h or 52.55 minutes | | 99.99 | 0.876h or 52.55 minutes |
| 99.999 | 5.25 minutes | | 99.999 | 5.25 minutes |

25
content/u/products/ungleich-service-hour/contents.lr
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@ -22,19 +22,33 @@ reach out to us individually.
<th>Collaboration package</th> <th>Collaboration package</th>
</tr> </tr>
<tr> <tr>
<th>Hourly Rate</th> <th>Hourly Rate (during business hours)</th>
<td>220 CHF/h</td> <td>220 CHF/h</td>
<td>210 CHF/h</td> <td>210 CHF/h</td>
<td>200 CHF/h</td> <td>200 CHF/h</td>
<td>180 CHF/h</td> <td>180 CHF/h</td>
</tr> </tr>
<tr> <tr>
<th>Hours included</th> <th>Hours included during business hours</th>
<td>0</td> <td>0</td>
<td>2</td> <td>2</td>
<td>10</td> <td>10</td>
<td>20</td> <td>20</td>
</tr> </tr>
<tr>
<th>Hourly Rate (outside of business hours)</th>
<td>360 CHF/h</td>
<td>343 CHF/h</td>
<td>327 CHF/h</td>
<td>295 CHF/h</td>
</tr>
<tr>
<th>Hours included (outside of business hours)</th>
<td>0</td>
<td>0</td>
<td>2</td>
<td>5</td>
</tr>
<tr> <tr>
<th>Package valid for</th> <th>Package valid for</th>
<td>on demand</td> <td>on demand</td>
@ -52,12 +66,13 @@ reach out to us individually.
<tr> <tr>
<th>Pricing per month</th> <th>Pricing per month</th>
<td>0</td> <td>0</td>
<td>420</td> <td>500</td>
<td>2000</td> <td>3000</td>
<td>3600</td> <td>5500</td>
</tr> </tr>
</table> </table>
* Business hours are Mo-Fr, 9-17, excluding Swiss national holidays
* Bigger packages allow us to offer a discount for better planning * Bigger packages allow us to offer a discount for better planning
* Hours not consumed during the given timeframe are expired. * Hours not consumed during the given timeframe are expired.
* Discounts available for Open Source and climate related projects * Discounts available for Open Source and climate related projects

17
content/u/products/ungleich-sla/contents.lr
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@ -139,24 +139,29 @@ description4:
<td>no (best effort)</td> <td>no (best effort)</td>
<td><a href="#1-business-day">1 business day</a></td> <td><a href="#1-business-day">1 business day</a></td>
<td><a href="#4h-business-hours">4h during business hours</a></td> <td><a href="#4h-business-hours">4h during business hours</a></td>
<td><a href="#4h-extended-business-hours">4h during extended business hours</a></td>
<td><a href="#4h-24x7">4h every day</a></td> <td><a href="#4h-24x7">4h every day</a></td>
</tr> </tr>
<tr> <tr>
<th>Support via telephone</th> <th>Support via telephone</th>
<td>best effort</td> <td>best effort</td>
<td>yes</td> <td>best effort</td>
<td>yes</td> <td>yes, Mo-Fr 09:00-17:00</td>
<td>yes</td> <td>yes, Mo-Fr 06:00-22:00</td>
<td>yes, Mo-Su 00:00-23:59</td>
</tr> </tr>
<tr> <tr>
<th>Pricing</th> <th>Pricing</th>
<td>Included for free</td> <td>Included for free</td>
<td>yes</td> <td>450</td>
<td>yes</td> <td>900</td>
<td>yes</td> <td>1800</td>
<td>4200</td>
</tr> </tr>
</table> </table>
All prices are excluding the [working hours](../ungleich-service-hour).
## Services and reaction times in detail ## Services and reaction times in detail
### Business hours ### Business hours

31
content/u/products/ungleich-support-package/contents.lr
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@ -15,3 +15,34 @@ consultancy efforts.
We allow every project to individually select their We allow every project to individually select their
SLA, consultancy packages and availability requirements. Below we have SLA, consultancy packages and availability requirements. Below we have
summarised typical selections from our customers for easy selection. summarised typical selections from our customers for easy selection.
<table>
<tr>
<th>Package/Feature</th>
<th>Business Light</th>
<th>Business Pro</th>
</tr>
<tr>
<th>Working hour package</th>
<td>Support package</td>
<td>Support package</td>
</tr>
<tr>
<th>SLA package</th>
<td>Standard SLA</td>
<td>Business SLA</td>
</tr>
<tr>
<th><a href="#availiblity">Targetted Minimum Availability</a></th>
<td>99%</td>
<td>99.9%</td>
</tr>
</table>
## <a name="availiblity"></a> Targetted Minimum Availability
The availability of our services is defined individually depending on
the services booked. Find more information about it on the
[ungleich infrastructure
availability](../ungleich-infrastructure-availability) page.