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++style ++sla +++

This commit is contained in:
Nico Schottelius 2021-09-20 14:07:24 +09:00
parent 5e15fb095c
commit 372e783f38
3 changed files with 65 additions and 43 deletions
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5
content/u/products/ungleich-service-hour/contents.lr
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@ -13,7 +13,9 @@ software development and project management tasks. Below table
summarises our standard rates. For projects exceeding the specified summarises our standard rates. For projects exceeding the specified
standard packages, [reach out to us individually](/u/contact/). standard packages, [reach out to us individually](/u/contact/).
<table class="table-responsive mt-4">
<div class="table-responsive mt-4">
<table class="table colored-table table-bordered">
<tr> <tr>
<th>Package/Feature</th> <th>Package/Feature</th>
<th>Default rate</th> <th>Default rate</th>
@ -71,6 +73,7 @@ standard packages, [reach out to us individually](/u/contact/).
<td>5'500</td> <td>5'500</td>
</tr> </tr>
</table> </table>
</div>
* Business hours are Mo-Fr, 9-17, excluding Swiss national holidays * Business hours are Mo-Fr, 9-17, excluding Swiss national holidays
* Hours not consumed during the given timeframe are expired. * Hours not consumed during the given timeframe are expired.

2
content/u/products/ungleich-sla/contents.lr
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@ -122,7 +122,7 @@ description4:
</table> </table>
</div> </div>
All prices are excluding the [working hours](../ungleich-service-hour). All prices are excluding the [service hours](../ungleich-service-hour).
## Services and reaction times in detail ## Services and reaction times in detail

101
content/u/products/ungleich-support-package/contents.lr
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@ -17,48 +17,67 @@ SLA, consultancy packages and availability requirements. Below we have
summarised typical selections from our customers for easy selection. summarised typical selections from our customers for easy selection.
<table class="table-responsive mt-4"> <div class="table-responsive mt-4">
<tr> <table class="table colored-table table-bordered">
<th>Package/Feature</th> <tr>
<th>Business Light</th> <th>Package/Feature</th>
<th>Business Standard</th> <th>Business Light</th>
<th>Business Pro</th> <th>Business Standard</th>
<th>Business Pro Plus</th> <th>Business Pro</th>
<th>Critical Services</th> <th>Business Pro Plus</th>
</tr> <th>Critical Services</th>
<tr> </tr>
<th>Working hour package</th> <tr>
<td>Support package</td> <th>Working hour package</th>
<td>Starter package</td> <td>Support package</td>
<td>Starter package</td> <td>Starter package</td>
<td>Collaboration package</td> <td>Starter package</td>
<td>Collaboration package</td> <td>Collaboration package</td>
</tr> <td>Collaboration package</td>
<tr> </tr>
<th>SLA package</th> <tr>
<td>Business SLA</td> <th>Working hours included (during business hours/outside
<td>Business SLA</td> business hours)</th>
<td>Professional SLA</td> <td>2 / 0</td>
<td>Professional Plus SLA</td> <td>10 / 2</td>
<td>Critical Services SLA</td> <td>10 / 2</td>
</tr> <td>20 / 5</td>
<tr> <td>20 / 5</td>
<th><a href="#availiblity">Targetted Minimum Availability</a></th> </tr>
<td>99%</td> <tr>
<td>99.9%</td> <th>SLA package</th>
<td>99.9%</td> <td>Business SLA</td>
<td>99.99%</td> <td>Business SLA</td>
<td>99.999%</td> <td>Professional SLA</td>
</tr> <td>Professional Plus SLA</td>
<tr> <td>Critical Services SLA</td>
<th>Pricing (CHF/month)</th> </tr>
<td>950</td> <tr>
<td>3'450</td> <th>Reaction times</th>
<td>3'900</td> <td>1 business day</td>
<td>5500+1800 = 7'300</td> <td>1 business day</td>
<td>5500+4200 = 9'700</td> <td>4h during business hours</td>
</tr> <td>4h during extended business hours</td>
<td>4h every day</td>
</tr>
<tr>
<th><a href="#availiblity">Targetted Minimum Availability</a></th>
<td>99%</td>
<td>99%</td>
<td>99.9%</td>
<td>99.99%</td>
<td>99.999%</td>
</tr>
<tr>
<th>Pricing (CHF/month)</th>
<td>950</td>
<td>3'450</td>
<td>3'900</td>
<td>7'300</td>
<td>9'700</td>
</tr>
</table> </table>
</div>
## <a name="availiblity"></a> Targetted Minimum Availability ## <a name="availiblity"></a> Targetted Minimum Availability