++style ++sla +++

content/u/products/ungleich-service-hour/contents.lr

@@ -13,7 +13,9 @@ software development and project management tasks. Below table
 summarises our standard rates. For projects exceeding the specified
 standard packages, [reach out to us individually](/u/contact/).
 
-<table class="table-responsive mt-4">
+
+<div class="table-responsive mt-4">
+    <table class="table colored-table table-bordered">
     <tr>
         <th>Package/Feature</th>
         <th>Default rate</th>
@@ -71,6 +73,7 @@ standard packages, [reach out to us individually](/u/contact/).
         <td>5'500</td>
     </tr>
 </table>
+</div>
 
 * Business hours are Mo-Fr, 9-17, excluding Swiss national holidays
 * Hours not consumed during the given timeframe are expired.

content/u/products/ungleich-sla/contents.lr

@@ -122,7 +122,7 @@ description4:
     </table>
 </div>
 
-All prices are excluding the [working hours](../ungleich-service-hour).
+All prices are excluding the [service hours](../ungleich-service-hour).
 
 ## Services and reaction times in detail
 

content/u/products/ungleich-support-package/contents.lr

@@ -17,7 +17,8 @@ SLA, consultancy packages and availability requirements. Below we have
 summarised typical selections from our customers for easy selection.
 
 
-<table class="table-responsive mt-4">
+<div class="table-responsive mt-4">
+<table class="table colored-table table-bordered">
 <tr>
 <th>Package/Feature</th>
 <th>Business Light</th>
@@ -35,6 +36,15 @@ summarised typical selections from our customers for easy selection.
 <td>Collaboration package</td>
 </tr>
 <tr>
+<th>Working hours included (during business hours/outside
+business hours)</th>
+<td>2 / 0</td>
+<td>10 / 2</td>
+<td>10 / 2</td>
+<td>20 / 5</td>
+<td>20 / 5</td>
+</tr>
+<tr>
 <th>SLA package</th>
 <td>Business SLA</td>
 <td>Business SLA</td>
@@ -43,9 +53,17 @@ summarised typical selections from our customers for easy selection.
 <td>Critical Services SLA</td>
 </tr>
 <tr>
+<th>Reaction times</th>
+<td>1 business day</td>
+<td>1 business day</td>
+<td>4h during business hours</td>
+<td>4h during extended business hours</td>
+<td>4h every day</td>
+</tr>
+<tr>
 <th><a href="#availiblity">Targetted Minimum Availability</a></th>
 <td>99%</td>
-        <td>99.9%</td>
+<td>99%</td>
 <td>99.9%</td>
 <td>99.99%</td>
 <td>99.999%</td>
@@ -55,10 +73,11 @@ summarised typical selections from our customers for easy selection.
 <td>950</td>
 <td>3'450</td>
 <td>3'900</td>
-        <td>5500+1800 = 7'300</td>
-        <td>5500+4200 = 9'700</td>
+<td>7'300</td>
+<td>9'700</td>
 </tr>
 </table>
+</div>
 
 ## <a name="availiblity"></a> Targetted Minimum Availability