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++sla definitions

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Nico Schottelius 2021-09-20 12:35:42 +09:00
parent defa4eb608
commit 7afd2bc900
1 changed files with 18 additions and 19 deletions
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37
content/u/products/ungleich-sla/contents.lr
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@ -23,7 +23,6 @@ If not otherwise specified in the product or service you acquired from
us, the standard SLA will apply. This SLA covers standard operations
and is suitable for non-critical deployments. The standard SLA covers:
* Target uptime of all services: 99.9%
* Service level: best effort
* Included for all products
* Support via support@ungleich.ch (answered 09:00-17:00 on work days)
@ -35,39 +34,39 @@ offer1_title: Business SLA: 450 CHF/month
offer1_text:
* Guaranteed response time within 1 business day
* Efficient support handling with support history
* Suitable for SME and smaller projects
---
offer1_link: https://ungleich.ch/u/contact/
---
offer3_title: Professional SLA
offer3_title: Professional SLA: 900 CHF/month
---
offer3_text:
TBD
* Guaranteed response time 4h during business hours
* Guaranteed reachability via telephone during business hours
* Efficient support handling with support history
* Suitable when fast response during business day is important
---
offer3_link: https://ungleich.ch/u/contact/
---
offer4_title: Professional Plus SLA
offer4_title: Professional Plus SLA: 1'800 CHF/month
---
offer4_text:
* Uptime guarantees >= 99.99%
* Ticketing system reaction time < 3h
* 24x7 telephone support
* Applications running in multiple data centers
* Minimum monthly fee: 3000 CHF (according to individual service definition)
Individual pricing. Contact us on support@ungleich.ch for an indivual
quote and we will get back to you.
* Guaranteed response time 4h during **extended** business hours
* Covering most time of the day (16h)
* Guaranteed reachability via telephone during **extended** business hours
* Efficient support handling with support history
* Suitable when fast response during even outside business hours is required
---
offer4_link: https://ungleich.ch/u/contact/
---
offer6_title: Critical Services SLA
offer6_title: Critical Services SLA: 4'200 CHF/month
---
offer6_text:
TBD
* Guaranteed response time 4h during **every day** (including national holidays)
* Covering the complete day (24h)
* Guaranteed reachability at any time
* Efficient support handling with support history
* Suitable for mission critical services
---
offer6_link: https://ungleich.ch/u/contact/
---