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++sla definitions

This commit is contained in:
Nico Schottelius 2021-09-20 12:35:42 +09:00
parent defa4eb608
commit 7afd2bc900
1 changed files with 18 additions and 19 deletions
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content/u/products/ungleich-sla/contents.lr
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@ -23,7 +23,6 @@ If not otherwise specified in the product or service you acquired from
us, the standard SLA will apply. This SLA covers standard operations us, the standard SLA will apply. This SLA covers standard operations
and is suitable for non-critical deployments. The standard SLA covers: and is suitable for non-critical deployments. The standard SLA covers:
* Target uptime of all services: 99.9%
* Service level: best effort * Service level: best effort
* Included for all products * Included for all products
* Support via support@ungleich.ch (answered 09:00-17:00 on work days) * Support via support@ungleich.ch (answered 09:00-17:00 on work days)
@ -35,39 +34,39 @@ offer1_title: Business SLA: 450 CHF/month
offer1_text: offer1_text:
* Guaranteed response time within 1 business day * Guaranteed response time within 1 business day
* Efficient support handling with support history * Efficient support handling with support history
* Suitable for SME and smaller projects
--- ---
offer1_link: https://ungleich.ch/u/contact/ offer1_link: https://ungleich.ch/u/contact/
--- ---
offer3_title: Professional SLA offer3_title: Professional SLA: 900 CHF/month
--- ---
offer3_text: offer3_text:
* Guaranteed response time 4h during business hours
TBD * Guaranteed reachability via telephone during business hours
* Efficient support handling with support history
* Suitable when fast response during business day is important
--- ---
offer3_link: https://ungleich.ch/u/contact/ offer3_link: https://ungleich.ch/u/contact/
--- ---
offer4_title: Professional Plus SLA offer4_title: Professional Plus SLA: 1'800 CHF/month
--- ---
offer4_text: offer4_text:
* Guaranteed response time 4h during **extended** business hours
* Uptime guarantees >= 99.99% * Covering most time of the day (16h)
* Ticketing system reaction time < 3h * Guaranteed reachability via telephone during **extended** business hours
* 24x7 telephone support * Efficient support handling with support history
* Applications running in multiple data centers * Suitable when fast response during even outside business hours is required
* Minimum monthly fee: 3000 CHF (according to individual service definition)
Individual pricing. Contact us on support@ungleich.ch for an indivual
quote and we will get back to you.
--- ---
offer4_link: https://ungleich.ch/u/contact/ offer4_link: https://ungleich.ch/u/contact/
--- ---
offer6_title: Critical Services SLA offer6_title: Critical Services SLA: 4'200 CHF/month
--- ---
offer6_text: offer6_text:
* Guaranteed response time 4h during **every day** (including national holidays)
TBD * Covering the complete day (24h)
* Guaranteed reachability at any time
* Efficient support handling with support history
* Suitable for mission critical services
--- ---
offer6_link: https://ungleich.ch/u/contact/ offer6_link: https://ungleich.ch/u/contact/
--- ---