2019-05-25 08:07:42 +00:00
|
|
|
# rt2zammad
|
2019-05-27 11:18:59 +00:00
|
|
|
|
|
|
|
|
Request tracker to Zammad migration script. This is not an out of box solution
|
|
|
|
|
for everybody, you will probably have to customize it.
|
|
|
|
|
|
|
|
|
|
Known issues:
|
|
|
|
|
|
|
|
|
|
* Comments on issues from non creators are rejected by Zammad. This can be
|
|
|
|
|
workarounded by creating appropriate organizations in Zammad manually or
|
|
|
|
|
temporarily grainting Users group agent privilege.
|
|
|
|
|
* Disabled users from RT can not be accessed by API, thus will lack email
|
|
|
|
|
address. Enable all users prior to the migration.
|
