fnux/rt2zammad
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This commit is contained in:
Michal Čihař 2020-12-30 13:43:40 +01:00
parent bbc600b0b1
commit d8a43642cb
1 changed files with 6 additions and 4 deletions
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10
rt2zammad.py
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@ -77,7 +77,7 @@ def get_zammad(user=None):
username=config["zammad_user"], username=config["zammad_user"],
password=config["zammad_password"], password=config["zammad_password"],
is_secure=config["zammad_secure"], is_secure=config["zammad_secure"],
**kwargs **kwargs,
) )
return ZAMMADS[user] return ZAMMADS[user]
@ -214,8 +214,8 @@ for ticket in tickets:
merged = True merged = True
create_args["state_id"] = 4 create_args["state_id"] = 4
create_args["article"]["body"] = "RT ticket merged into {}".format( create_args["article"]["body"] = "RT ticket merged into {}".format(
ticket["ticket"]["numerical_id"] ticket["ticket"]["numerical_id"]
) )
new = get_zammad(creator).ticket.create(create_args) new = get_zammad(creator).ticket.create(create_args)
else: else:
create_args["state_id"] = STATUSMAP[ticket["ticket"]["Status"]] create_args["state_id"] = STATUSMAP[ticket["ticket"]["Status"]]
@ -225,7 +225,9 @@ for ticket in tickets:
print(f"Created ticket {new['id']}") print(f"Created ticket {new['id']}")
if ticket["ticket"]["Owner"] and ticket["ticket"]["Owner"] != "Nobody": if ticket["ticket"]["Owner"] and ticket["ticket"]["Owner"] != "Nobody":
get_zammad().ticket.update(new['id'], {"owner_id": get_user(users[ticket["ticket"]["Owner"]], "id")}) get_zammad().ticket.update(
new["id"], {"owner_id": get_user(users[ticket["ticket"]["Owner"]], "id")}
)
if merged: if merged:
# Do not add comments to merged ticket # Do not add comments to merged ticket