709 B
709 B
rt2zammad
Request tracker to Zammad migration script. This is not an out of box solution for everybody, you will probably have to customize it.
Known issues:
- Comments on issues from non creators are rejected by Zammad. This can be workarounded by creating appropriate organizations in Zammad manually or temporarily grainting Users group agent privilege.
- Disabled users from RT can not be accessed by API, thus will lack email address and will fail to be created. Enable all users prior to the migration.
- Timestamps are not preserved. The Zammad API doesn't seem to allow this.
- Zammad will send notification for all actions, you probably want to disable outgoing mail for time of import.