rt2zammad/README.md
Michal Čihař af589b77f2 Document notifications
Signed-off-by: Michal Čihař <michal@cihar.com>
2019-05-27 21:20:26 +02:00

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# rt2zammad
Request tracker to Zammad migration script. This is not an out of box solution
for everybody, you will probably have to customize it.
Known issues:
* Comments on issues from non creators are rejected by Zammad. This can be
workarounded by creating appropriate organizations in Zammad manually or
temporarily grainting Users group agent privilege.
* Disabled users from RT can not be accessed by API, thus will lack email
address and will fail to be created. Enable all users prior to the migration.
* Timestamps are not preserved. The Zammad API doesn't seem to allow this.
* Zammad will send notification for all actions, you probably want to disable
outgoing mail for time of import.