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++dell fckup

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Nico Schottelius 2020-01-18 16:11:35 +01:00
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@ -43,13 +43,23 @@ Further updates from Dell:
contract and that I want to have a refund, a replacement or a repair contract and that I want to have a refund, a replacement or a repair
by end of week. This is still significantly longer than "next by end of week. This is still significantly longer than "next
business day". business day".
* 2020-01-08: Dell re-informs me that they can exchange with a
refurbished device, which I decline before.
* 2020-01-10: Dell re-informs me that the repair is delayed until
2020-01-28
* 2020-01-16: Dell informs me that the repair is delayed until
2020-02-24. This makes it an **at least 2 months repair time**.
* 2020-01-16: I re-inform Dell that they can a) refund and pickup the
device and that I expect it to be done by 2020-01-24
Summary so far: Dell is fully incapable of repairing a device or
upholding a contract. I assumed I bought a notebook with next business Summary: **Dell is fully incapable of repairing a device** and
**upholding a contract**. I assumed I bought a notebook with next business
day service. What I got is a computer which has day service. What I got is a computer which has
frequent hardware failures and no support within any sensible amount frequent hardware failures and no support within any sensible amount
of time. of time.
## The support for a Dell XPS 13 2-in-1 (2019-11-16 - 2019-12-09) ## The support for a Dell XPS 13 2-in-1 (2019-11-16 - 2019-12-09)
I ordered this particular notebook on 2019-09-19 and it arrived around I ordered this particular notebook on 2019-09-19 and it arrived around