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Nico Schottelius 2020-01-31 14:45:16 +01:00
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blog/support-fiascos.mdwn
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@ -71,6 +71,15 @@ Updates from this particular Dell fiasco:
rather fragile, compared to a thinkpad. Also note: more random keys
get stuck half the way and make it impossible to type text
correctly, because a key may-or-may not function on the first hit.
* 2020-01-31: The date for the replacement is set to be 2020-02-14.
* 2020-01-31: The notebook begins to further fall apart: the
keyboard/lower part slowly disconnects from the screen on the right
side. This might also explain the wobbly behaviour. Furthermore the
notebook freezes now with some disk I/O. The latter could be a
software bug, the former could be a mis-repair (screw lose?). So
clearly, if you need to rely on a computer, neither the XPS nor Dell
is something to choose.
Summary: **Dell is fully incapable of repairing a device** and
**upholding a contract**. I assumed I bought a notebook with next business