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update dell fiasco.

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Nico Schottelius 2019-12-09 17:24:12 +01:00
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@ -7,7 +7,7 @@ involves some support from vendors. Sometimes vendors are doing a
particular bad job. This blog page is dedicated to vendor screwups and particular bad job. This blog page is dedicated to vendor screwups and
document real stories. document real stories.
## The support for a Dell XPS 13 2-in-1 (2019-11-16 - IN PROGRESS) ## The support for a Dell XPS 13 2-in-1 (2019-11-16 - 2019-12-09)
I ordered this particular notebook on 2019-09-19 and it arrived around I ordered this particular notebook on 2019-09-19 and it arrived around
2019-09-27. So far so good. However shortly after starting to use it, 2019-09-27. So far so good. However shortly after starting to use it,
@ -124,5 +124,13 @@ Also on the same day: I get a note from Dell telling me the technician
could not reach me. Not sure how many WTFs can be produced within one could not reach me. Not sure how many WTFs can be produced within one
day, but Dell is really pushing it to the limits. day, but Dell is really pushing it to the limits.
2018-12-09: the technician called at 0900, arrived by 1230 and fixed
the notebook around 1500.
* Roughly 4 weeks waiting time
* Roughly 80+ messages exchanged with Dell
* 4 working days invested to get it fixed
[[!tag hardware support]] [[!tag hardware support]]