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hosted support system text updated

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sanghee 2021-04-08 12:01:03 +02:00
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@ -20,62 +20,64 @@ nav_classes: navbar-dark
---
image: /u/image/cards/supportsystem.jpg
---
feature1_title: Good customer support
feature1_title: Great customer support
---
feature1_text: With our hosted support system you can manage support
requests easily. Customer requests are not lost and can easily be
assigned to an employee to work on.
requests easily. Customer requests are tracked and can easily be
assigned to your team to work on.
---
feature2_title: Easy to use
---
feature2_text: Support needs to be transparent, efficient and of worth
for your users. Our hosted support system works smoothly to make most
of your time and provide best support to your users.
of your time while providing the best support to your customers.
---
feature3_title: Managed Support System
---
feature3_text: With the hosted support system you can focus on your
core business. Upgrading the system and maintaining it is taking care
of by us.
core business. The system upgrade and maintaenance is taken cared by us.
---
content1_text:
## A Support System
Our hosted support system enables you to organise support requests and
organise them easily. You can
The hosted support system enables you to easily organise support requests. You can
* Receive emails from your customers
* Receive requests from your customers
* Organise tickets in different groups
* Assign tickets to your team
* Reply to your customers directly
* Have an auto responder ("Thanks for reaching out")
* Easily handle spams
## How to use it
With our hosted support system you get a url like
https://support.ungleich.ch. Your employees can login to the system and
work on requests. Your customers / users can either correspond with
you via email or login to the support system themselves to manage
With our hosted support system you get a url such as
https://support.ungleich.ch. Your team can login to the system and
work on requests. Your customers or users can either correspond with
you via email or login to the support system directly to manage
their tickets.
## Fully Open Source and IPv6 enabled
As with all our offers the support system is completely based on Open
The hosted support system is completely based on Open
Source Software components. From the operating system to the software
stack, nothing is closed. We are using
stack, nothing is closed.
Tech Stack
* [Alpine Linux](https://alpinelinux.org/)
* [PostgreSQL](https://www.postgresql.org/)
* [cdist](https://cdi.st)
* [RT](https://bestpractical.com/request-tracker) from Best Practical
as the technology stack.
## Zero Carbon
As always, the hosted support system is running in our Zero Carbon
Data Center.
The hosted support system is running in our [Zero Carbon
Data Center.](httsp://datacenterlight.ch)
## How to order