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hosted support system text updated

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sanghee 2021-04-08 12:01:03 +02:00
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--- ---
image: /u/image/cards/supportsystem.jpg image: /u/image/cards/supportsystem.jpg
--- ---
feature1_title: Good customer support feature1_title: Great customer support
--- ---
feature1_text: With our hosted support system you can manage support feature1_text: With our hosted support system you can manage support
requests easily. Customer requests are not lost and can easily be requests easily. Customer requests are tracked and can easily be
assigned to an employee to work on. assigned to your team to work on.
--- ---
feature2_title: Easy to use feature2_title: Easy to use
--- ---
feature2_text: Support needs to be transparent, efficient and of worth feature2_text: Support needs to be transparent, efficient and of worth
for your users. Our hosted support system works smoothly to make most for your users. Our hosted support system works smoothly to make most
of your time and provide best support to your users. of your time while providing the best support to your customers.
--- ---
feature3_title: Managed Support System feature3_title: Managed Support System
--- ---
feature3_text: With the hosted support system you can focus on your feature3_text: With the hosted support system you can focus on your
core business. Upgrading the system and maintaining it is taking care core business. The system upgrade and maintaenance is taken cared by us.
of by us.
--- ---
content1_text: content1_text:
## A Support System ## A Support System
Our hosted support system enables you to organise support requests and The hosted support system enables you to easily organise support requests. You can
organise them easily. You can
* Receive emails from your customers * Receive requests from your customers
* Organise tickets in different groups * Organise tickets in different groups
* Assign tickets to your team
* Reply to your customers directly * Reply to your customers directly
* Have an auto responder ("Thanks for reaching out") * Have an auto responder ("Thanks for reaching out")
* Easily handle spams
## How to use it ## How to use it
With our hosted support system you get a url like With our hosted support system you get a url such as
https://support.ungleich.ch. Your employees can login to the system and https://support.ungleich.ch. Your team can login to the system and
work on requests. Your customers / users can either correspond with work on requests. Your customers or users can either correspond with
you via email or login to the support system themselves to manage you via email or login to the support system directly to manage
their tickets. their tickets.
## Fully Open Source and IPv6 enabled ## Fully Open Source and IPv6 enabled
As with all our offers the support system is completely based on Open The hosted support system is completely based on Open
Source Software components. From the operating system to the software Source Software components. From the operating system to the software
stack, nothing is closed. We are using stack, nothing is closed.
Tech Stack
* [Alpine Linux](https://alpinelinux.org/) * [Alpine Linux](https://alpinelinux.org/)
* [PostgreSQL](https://www.postgresql.org/) * [PostgreSQL](https://www.postgresql.org/)
* [cdist](https://cdi.st) * [cdist](https://cdi.st)
* [RT](https://bestpractical.com/request-tracker) from Best Practical * [RT](https://bestpractical.com/request-tracker) from Best Practical
as the technology stack.
## Zero Carbon ## Zero Carbon
As always, the hosted support system is running in our Zero Carbon The hosted support system is running in our [Zero Carbon
Data Center. Data Center.](httsp://datacenterlight.ch)
## How to order ## How to order