++rephrase

This commit is contained in:
Nico Schottelius 2021-09-20 13:04:34 +09:00
parent 7afd2bc900
commit d4926f77f7
1 changed files with 17 additions and 17 deletions

View File

@ -23,10 +23,10 @@ If not otherwise specified in the product or service you acquired from
us, the standard SLA will apply. This SLA covers standard operations
and is suitable for non-critical deployments. The standard SLA covers:
* Service level: best effort
* Included for all products
* Best effort reaction times
* Support via support@ungleich.ch (answered 09:00-17:00 on work days)
* Telephone support: not guaranteed
* Best effort Telephone support
* Included for all products
---
offer1_title: Business SLA: 450 CHF/month
@ -111,12 +111,12 @@ description4:
<td>yes, Mo-Su 00:00-23:59</td>
</tr>
<tr>
<th scope="row">Pricing</th>
<th scope="row">Pricing (CHF/month)</th>
<td>Included for free</td>
<td>450</td>
<td>900</td>
<td>1800</td>
<td>4200</td>
<td>1'800</td>
<td>4'200</td>
</tr>
</tbody>
</table>
@ -136,13 +136,7 @@ exception of Swiss national holidays.
The extended business hours are from 06:00-22:00, Monday to Friday, with the
exception of Swiss national holidays.
### Business language
As our team is very international, our primary business language is
English, secondary language is German. On request, we are also
available in Korean and French.
### <a name="1-business-day"></a> 1 business day
### <a name="1-business-day"></a> 1 business day reaction times
The request will be answered within the next business day. The table
below shows the details for every time of the week.
@ -183,7 +177,7 @@ below shows the details for every time of the week.
If a work day is a Swiss national holiday it is treated as Friday to
Monday period.
### <a name="4h-business-hours"></a> 4h during business hours
### <a name="4h-business-hours"></a> 4h during business hours reaction times
The request will be answered within the 4h during business hours. The
table below shows the details:
@ -208,7 +202,7 @@ table below shows the details:
</table>
</div>
### <a name="4h-extended-business-hours"></a> 4h during extended business hours
### <a name="4h-extended-business-hours"></a> 4h during extended business hours reaction times
The request will be answered within the 4h during business hours. The
table below shows the details:
@ -234,7 +228,7 @@ table below shows the details:
</table>
</div>
### <a name="4h-24x7"></a> Every day 4h response time
### <a name="4h-24x7"></a> Every day 4h response time reaction times
The request will be answered within the 4h independent of the day or
time.
@ -251,9 +245,15 @@ time.
</table>
</div>
### Business language
As our team is very international, our primary business language is
English, secondary language is German. On request, we are also
available in Korean and French.
## Related pages
* [ungleich Infrastructure Availability](../ungleich-infrastructure-availability)
* [ungleich SLAs](../ungleich-sla)
* [ungleich Service Hours](../ungleich-service-hour)
* [ungleich Support Packages](../ungleich-support-package)