++rephrase
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@ -23,10 +23,10 @@ If not otherwise specified in the product or service you acquired from
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us, the standard SLA will apply. This SLA covers standard operations
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and is suitable for non-critical deployments. The standard SLA covers:
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* Service level: best effort
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* Included for all products
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* Best effort reaction times
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* Support via support@ungleich.ch (answered 09:00-17:00 on work days)
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* Telephone support: not guaranteed
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* Best effort Telephone support
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* Included for all products
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---
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offer1_title: Business SLA: 450 CHF/month
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@ -111,12 +111,12 @@ description4:
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<td>yes, Mo-Su 00:00-23:59</td>
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</tr>
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<tr>
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<th scope="row">Pricing</th>
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<th scope="row">Pricing (CHF/month)</th>
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<td>Included for free</td>
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<td>450</td>
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<td>900</td>
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<td>1800</td>
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<td>4200</td>
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<td>1'800</td>
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<td>4'200</td>
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</tr>
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</tbody>
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</table>
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@ -136,13 +136,7 @@ exception of Swiss national holidays.
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The extended business hours are from 06:00-22:00, Monday to Friday, with the
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exception of Swiss national holidays.
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### Business language
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As our team is very international, our primary business language is
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English, secondary language is German. On request, we are also
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available in Korean and French.
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### <a name="1-business-day"></a> 1 business day
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### <a name="1-business-day"></a> 1 business day reaction times
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The request will be answered within the next business day. The table
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below shows the details for every time of the week.
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@ -183,7 +177,7 @@ below shows the details for every time of the week.
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If a work day is a Swiss national holiday it is treated as Friday to
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Monday period.
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### <a name="4h-business-hours"></a> 4h during business hours
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### <a name="4h-business-hours"></a> 4h during business hours reaction times
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The request will be answered within the 4h during business hours. The
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table below shows the details:
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@ -208,7 +202,7 @@ table below shows the details:
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</table>
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</div>
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### <a name="4h-extended-business-hours"></a> 4h during extended business hours
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### <a name="4h-extended-business-hours"></a> 4h during extended business hours reaction times
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The request will be answered within the 4h during business hours. The
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table below shows the details:
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@ -234,7 +228,7 @@ table below shows the details:
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</table>
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</div>
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### <a name="4h-24x7"></a> Every day 4h response time
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### <a name="4h-24x7"></a> Every day 4h response time reaction times
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The request will be answered within the 4h independent of the day or
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time.
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@ -251,9 +245,15 @@ time.
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</table>
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</div>
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### Business language
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As our team is very international, our primary business language is
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English, secondary language is German. On request, we are also
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available in Korean and French.
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## Related pages
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* [ungleich Infrastructure Availability](../ungleich-infrastructure-availability)
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* [ungleich SLAs](../ungleich-sla)
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* [ungleich Service Hours](../ungleich-service-hour)
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* [ungleich Support Packages](../ungleich-support-package)
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