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++rephrase

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Nico Schottelius 2021-09-20 13:04:34 +09:00
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1 changed files with 17 additions and 17 deletions
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content/u/products/ungleich-sla/contents.lr
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@ -23,10 +23,10 @@ If not otherwise specified in the product or service you acquired from
us, the standard SLA will apply. This SLA covers standard operations us, the standard SLA will apply. This SLA covers standard operations
and is suitable for non-critical deployments. The standard SLA covers: and is suitable for non-critical deployments. The standard SLA covers:
* Service level: best effort * Best effort reaction times
* Included for all products
* Support via support@ungleich.ch (answered 09:00-17:00 on work days) * Support via support@ungleich.ch (answered 09:00-17:00 on work days)
* Telephone support: not guaranteed * Best effort Telephone support
* Included for all products
--- ---
offer1_title: Business SLA: 450 CHF/month offer1_title: Business SLA: 450 CHF/month
@ -111,12 +111,12 @@ description4:
<td>yes, Mo-Su 00:00-23:59</td> <td>yes, Mo-Su 00:00-23:59</td>
</tr> </tr>
<tr> <tr>
<th scope="row">Pricing</th> <th scope="row">Pricing (CHF/month)</th>
<td>Included for free</td> <td>Included for free</td>
<td>450</td> <td>450</td>
<td>900</td> <td>900</td>
<td>1800</td> <td>1'800</td>
<td>4200</td> <td>4'200</td>
</tr> </tr>
</tbody> </tbody>
</table> </table>
@ -136,13 +136,7 @@ exception of Swiss national holidays.
The extended business hours are from 06:00-22:00, Monday to Friday, with the The extended business hours are from 06:00-22:00, Monday to Friday, with the
exception of Swiss national holidays. exception of Swiss national holidays.
### Business language ### <a name="1-business-day"></a> 1 business day reaction times
As our team is very international, our primary business language is
English, secondary language is German. On request, we are also
available in Korean and French.
### <a name="1-business-day"></a> 1 business day
The request will be answered within the next business day. The table The request will be answered within the next business day. The table
below shows the details for every time of the week. below shows the details for every time of the week.
@ -183,7 +177,7 @@ below shows the details for every time of the week.
If a work day is a Swiss national holiday it is treated as Friday to If a work day is a Swiss national holiday it is treated as Friday to
Monday period. Monday period.
### <a name="4h-business-hours"></a> 4h during business hours ### <a name="4h-business-hours"></a> 4h during business hours reaction times
The request will be answered within the 4h during business hours. The The request will be answered within the 4h during business hours. The
table below shows the details: table below shows the details:
@ -208,7 +202,7 @@ table below shows the details:
</table> </table>
</div> </div>
### <a name="4h-extended-business-hours"></a> 4h during extended business hours ### <a name="4h-extended-business-hours"></a> 4h during extended business hours reaction times
The request will be answered within the 4h during business hours. The The request will be answered within the 4h during business hours. The
table below shows the details: table below shows the details:
@ -234,7 +228,7 @@ table below shows the details:
</table> </table>
</div> </div>
### <a name="4h-24x7"></a> Every day 4h response time ### <a name="4h-24x7"></a> Every day 4h response time reaction times
The request will be answered within the 4h independent of the day or The request will be answered within the 4h independent of the day or
time. time.
@ -251,9 +245,15 @@ time.
</table> </table>
</div> </div>
### Business language
As our team is very international, our primary business language is
English, secondary language is German. On request, we are also
available in Korean and French.
## Related pages ## Related pages
* [ungleich Infrastructure Availability](../ungleich-infrastructure-availability) * [ungleich Infrastructure Availability](../ungleich-infrastructure-availability)
* [ungleich SLAs](../ungleich-sla)
* [ungleich Service Hours](../ungleich-service-hour) * [ungleich Service Hours](../ungleich-service-hour)
* [ungleich Support Packages](../ungleich-support-package) * [ungleich Support Packages](../ungleich-support-package)