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+ finish dell support case

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Nico Schottelius 2020-05-14 14:54:11 +02:00
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@ -7,7 +7,7 @@ involves some support from vendors. Sometimes vendors are doing a
particular bad job. This blog page is dedicated to vendor screwups and particular bad job. This blog page is dedicated to vendor screwups and
document real stories. document real stories.
## The support for a Dell XPS 13 2-in-1 (2019-12-19 - ongoing) ## The support for a Dell XPS 13 2-in-1 (2019-12-19 - 2020-04-06)
10 days after the repair the space bar inhibts the same behaviour and 10 days after the repair the space bar inhibts the same behaviour and
hangs / does not produce a sign. I cannot open a service request on hangs / does not produce a sign. I cannot open a service request on
@ -106,6 +106,7 @@ Updates from this particular Dell fiasco:
slow). I reboot. The system gets stuck in the Dell logo slow). I reboot. The system gets stuck in the Dell logo
state. Turning it off hard. Turning it on again. It stays stuck with state. Turning it off hard. Turning it on again. It stays stuck with
the Dell logo. the Dell logo.
* 2020-04-20: The system has been sent back and refunded.
Summary: **Dell is fully incapable of repairing a device** and Summary: **Dell is fully incapable of repairing a device** and
**upholding a contract**. I assumed I bought a notebook with next business **upholding a contract**. I assumed I bought a notebook with next business