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++update Dell

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Nico Schottelius 2019-12-20 16:36:39 +01:00
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blog/support-fiascos.mdwn
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@ -7,6 +7,21 @@ involves some support from vendors. Sometimes vendors are doing a
particular bad job. This blog page is dedicated to vendor screwups and
document real stories.
## The support for a Dell XPS 13 2-in-1 (2019-12-19 - ongoing)
10 days after the repair the space bar inhibts the same behaviour and
hangs / does not produce a sign. I cannot open a service request on
the website, as the previous request is still open.
Again a list of "mysterious" calls can be seen in the Dell website,
but nobody ever responds on the Dell own website. Meanwhile the
support on Twitter tells me to take pictures and a video of the space
on Twitter. After I sent all of it, I am asked to reboot the system
and try if the space bar still doesn't work in the bootloader.
While this itself is not yet a support fiasco, I see it fast forward
going there again.
## The support for a Dell XPS 13 2-in-1 (2019-11-16 - 2019-12-09)
I ordered this particular notebook on 2019-09-19 and it arrived around