++update Dell
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@ -7,6 +7,21 @@ involves some support from vendors. Sometimes vendors are doing a
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particular bad job. This blog page is dedicated to vendor screwups and
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particular bad job. This blog page is dedicated to vendor screwups and
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document real stories.
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document real stories.
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## The support for a Dell XPS 13 2-in-1 (2019-12-19 - ongoing)
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10 days after the repair the space bar inhibts the same behaviour and
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hangs / does not produce a sign. I cannot open a service request on
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the website, as the previous request is still open.
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Again a list of "mysterious" calls can be seen in the Dell website,
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but nobody ever responds on the Dell own website. Meanwhile the
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support on Twitter tells me to take pictures and a video of the space
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on Twitter. After I sent all of it, I am asked to reboot the system
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and try if the space bar still doesn't work in the bootloader.
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While this itself is not yet a support fiasco, I see it fast forward
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going there again.
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## The support for a Dell XPS 13 2-in-1 (2019-11-16 - 2019-12-09)
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## The support for a Dell XPS 13 2-in-1 (2019-11-16 - 2019-12-09)
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I ordered this particular notebook on 2019-09-19 and it arrived around
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I ordered this particular notebook on 2019-09-19 and it arrived around
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