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230d8703ff
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[fs2zammad] allow arbitrary source directory as CLI arg
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2024-08-05 11:15:52 +02:00 |
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2d3526918e
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[fs2zammad] remove previously (half) imported zammad ticket
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2024-08-05 11:15:25 +02:00 |
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e3c375a29e
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Add quickly hacked zammad-duplicate-cleanup script
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2024-07-02 15:33:12 +02:00 |
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e3eb49427b
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[fs2zammad] add processed folder, sort input tickets, sleep on failure
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2024-06-24 15:57:37 +02:00 |
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a44c5361f4
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[fs2zammad] extra tweaks for zammad to accept edge cases/tickets
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2024-05-15 11:49:06 +02:00 |
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64218fe9d8
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[fs2zammad] fix dict access synthax in user lookup
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2024-05-08 18:11:41 +02:00 |
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5ca451510f
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[fs2zammad] add exact filter on looked up user emails
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2024-05-08 18:08:19 +02:00 |
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29431f72df
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[fs2zammad] handle tickets with empty subject
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2024-05-08 17:49:36 +02:00 |
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b1fbe9d4ab
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[fs2zammad] sort RT tickets before import
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2024-05-07 14:02:37 +02:00 |
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ac8807167c
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[fs2zammad] fix error handling on ticket creation (previously ignored)
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2024-05-07 13:58:10 +02:00 |
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50084f6ab3
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[fs2zammad] create new tickets using admin session instead of customer session
... we get cryptic errors (wrong value for field x) if we don't have
enough privileges.
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2024-05-07 12:32:58 +02:00 |
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807ed89c08
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[fs2zammad] retry import due to unpredictable 503
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2024-05-02 16:27:50 +02:00 |
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900f8d6a44
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[fs2zammad] fix small ticket creator logic bug
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2024-04-22 17:32:59 +02:00 |
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8e8ff86f9f
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[fs2zammad] do not crash on failed ticket import
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2024-04-22 17:25:43 +02:00 |
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74886ee784
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[rt2fs] mention ignored tickets (spam flag)
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2024-04-22 13:33:13 +02:00 |
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667b80d433
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[fs2zammad] patch single f-string call to support python 3.11
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2024-04-22 13:30:52 +02:00 |
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515b6daa3e
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Add html2text to the python dependencies
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2024-04-22 11:56:38 +02:00 |
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fd401545ca
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[rt2fs] retry on failed ticket dump
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2024-04-22 11:52:28 +02:00 |
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fb7c1f7582
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[fs2zammad] fix ticket history import
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2024-04-22 11:52:08 +02:00 |
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2ea87072fa
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Add initial fs2zammad script, drop old rt2zammad.py
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2024-04-19 16:50:55 +02:00 |
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ee9cc01db8
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Cleanup README
|
2024-04-19 14:05:24 +02:00 |
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b44e8eb96a
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Add initial rt2fs script
|
2024-04-18 15:53:32 +02:00 |
|
Michal Čihař
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7d70eff100
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Add disclaimer as a first step
|
2020-12-30 14:06:20 +01:00 |
|
Michal Čihař
|
e19dd7da3b
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Utilize f-string
|
2020-12-30 13:44:03 +01:00 |
|
Michal Čihař
|
d8a43642cb
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Apply black
|
2020-12-30 13:43:40 +01:00 |
|
Michal Čihař
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bbc600b0b1
|
Retain ticket ownership
|
2020-12-30 13:43:06 +01:00 |
|
Michal Čihař
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d32e9859f7
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Simplify ticket subject
|
2020-12-30 13:42:48 +01:00 |
|
Michal Čihař
|
b3383c542a
|
Share code for creating tickets
|
2020-12-30 13:30:22 +01:00 |
|
Michal Čihař
|
ab0f3f843a
|
Fix creating owned tickets
|
2020-12-30 13:14:41 +01:00 |
|
Michal Čihař
|
b06e01a774
|
Fix old ticket URL
|
2020-12-30 13:14:33 +01:00 |
|
Michal Čihař
|
33d2cbf533
|
Fix tag assignment
|
2020-12-30 11:58:40 +01:00 |
|
Michal Čihař
|
c11cbed467
|
Document caching
|
2020-12-30 09:47:15 +01:00 |
|
Michal Čihař
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68a0e93b79
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Document usage
|
2020-12-30 09:45:47 +01:00 |
|
Michal Čihař
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086dce8fb6
|
Black code
|
2020-12-30 09:45:36 +01:00 |
|
Michal Čihař
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9102cbf9d0
|
Document maintenance status
|
2020-12-30 09:41:31 +01:00 |
|
Michal Čihař
|
5e916eed6f
|
Describe how to disable notifications
Fixes #1
|
2020-12-30 09:39:36 +01:00 |
|
Michal Čihař
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891bccf892
|
Fix assigning tags to tickets
|
2020-12-30 09:18:57 +01:00 |
|
Michal Čihař
|
63dedabe63
|
Fix syntax error
|
2020-12-30 08:59:58 +01:00 |
|
Michal Čihař
|
773084f504
|
Allow to provide default for user attributes
For some reason roles is missing in some cases.
|
2020-09-02 11:39:54 +02:00 |
|
Michal Čihař
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3be167144a
|
Add support for injecting additional data when creating user
|
2020-09-02 11:37:23 +02:00 |
|
Michal Čihař
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160e7bfa71
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Avoid using chown for agents
Otherwise the private comments will not work for them.
|
2020-08-18 13:23:01 +02:00 |
|
Michal Čihař
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056b5009ac
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Allow to map usernames
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2020-08-18 13:22:21 +02:00 |
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Michal Čihař
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a6845330bc
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Make range configurable
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2020-08-18 13:22:10 +02:00 |
|
Michal Čihař
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27251d7801
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Better handle merged tickets
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2020-08-18 13:08:50 +02:00 |
|
Michal Čihař
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57d039703b
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Improve automated commets
|
2020-08-18 13:00:37 +02:00 |
|
Michal Čihař
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bc0dd8301e
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Cache zammad instances
Otherwise we end up with too many open files error.
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2020-08-18 11:25:48 +02:00 |
|
Michal Čihař
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0f8696adbb
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Fix importing non owner comments
Temporarily chaning ownership of the ticket allows to post comment by any customer.
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2020-08-18 11:09:23 +02:00 |
|
Michal Čihař
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af7d142da1
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Revert "Switch to token auth for Zammad"
This reverts commit 7fef65b66b.
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2020-08-18 10:46:41 +02:00 |
|
Michal Čihař
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7fef65b66b
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Switch to token auth for Zammad
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2020-08-18 10:25:54 +02:00 |
|
Michal Čihař
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af589b77f2
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Document notifications
Signed-off-by: Michal Čihař <michal@cihar.com>
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2019-05-27 21:20:26 +02:00 |
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