|
|
29431f72df
|
[fs2zammad] handle tickets with empty subject
|
2024-05-08 17:49:36 +02:00 |
|
|
|
b1fbe9d4ab
|
[fs2zammad] sort RT tickets before import
|
2024-05-07 14:02:37 +02:00 |
|
|
|
ac8807167c
|
[fs2zammad] fix error handling on ticket creation (previously ignored)
|
2024-05-07 13:58:10 +02:00 |
|
|
|
50084f6ab3
|
[fs2zammad] create new tickets using admin session instead of customer session
... we get cryptic errors (wrong value for field x) if we don't have
enough privileges.
|
2024-05-07 12:32:58 +02:00 |
|
|
|
807ed89c08
|
[fs2zammad] retry import due to unpredictable 503
|
2024-05-02 16:27:50 +02:00 |
|
|
|
900f8d6a44
|
[fs2zammad] fix small ticket creator logic bug
|
2024-04-22 17:32:59 +02:00 |
|
|
|
8e8ff86f9f
|
[fs2zammad] do not crash on failed ticket import
|
2024-04-22 17:25:43 +02:00 |
|
|
|
74886ee784
|
[rt2fs] mention ignored tickets (spam flag)
|
2024-04-22 13:33:13 +02:00 |
|
|
|
667b80d433
|
[fs2zammad] patch single f-string call to support python 3.11
|
2024-04-22 13:30:52 +02:00 |
|
|
|
515b6daa3e
|
Add html2text to the python dependencies
|
2024-04-22 11:56:38 +02:00 |
|
|
|
fd401545ca
|
[rt2fs] retry on failed ticket dump
|
2024-04-22 11:52:28 +02:00 |
|
|
|
fb7c1f7582
|
[fs2zammad] fix ticket history import
|
2024-04-22 11:52:08 +02:00 |
|
|
|
2ea87072fa
|
Add initial fs2zammad script, drop old rt2zammad.py
|
2024-04-19 16:50:55 +02:00 |
|
|
|
ee9cc01db8
|
Cleanup README
|
2024-04-19 14:05:24 +02:00 |
|
|
|
b44e8eb96a
|
Add initial rt2fs script
|
2024-04-18 15:53:32 +02:00 |
|
Michal Čihař
|
7d70eff100
|
Add disclaimer as a first step
|
2020-12-30 14:06:20 +01:00 |
|
Michal Čihař
|
e19dd7da3b
|
Utilize f-string
|
2020-12-30 13:44:03 +01:00 |
|
Michal Čihař
|
d8a43642cb
|
Apply black
|
2020-12-30 13:43:40 +01:00 |
|
Michal Čihař
|
bbc600b0b1
|
Retain ticket ownership
|
2020-12-30 13:43:06 +01:00 |
|
Michal Čihař
|
d32e9859f7
|
Simplify ticket subject
|
2020-12-30 13:42:48 +01:00 |
|
Michal Čihař
|
b3383c542a
|
Share code for creating tickets
|
2020-12-30 13:30:22 +01:00 |
|
Michal Čihař
|
ab0f3f843a
|
Fix creating owned tickets
|
2020-12-30 13:14:41 +01:00 |
|
Michal Čihař
|
b06e01a774
|
Fix old ticket URL
|
2020-12-30 13:14:33 +01:00 |
|
Michal Čihař
|
33d2cbf533
|
Fix tag assignment
|
2020-12-30 11:58:40 +01:00 |
|
Michal Čihař
|
c11cbed467
|
Document caching
|
2020-12-30 09:47:15 +01:00 |
|
Michal Čihař
|
68a0e93b79
|
Document usage
|
2020-12-30 09:45:47 +01:00 |
|
Michal Čihař
|
086dce8fb6
|
Black code
|
2020-12-30 09:45:36 +01:00 |
|
Michal Čihař
|
9102cbf9d0
|
Document maintenance status
|
2020-12-30 09:41:31 +01:00 |
|
Michal Čihař
|
5e916eed6f
|
Describe how to disable notifications
Fixes #1
|
2020-12-30 09:39:36 +01:00 |
|
Michal Čihař
|
891bccf892
|
Fix assigning tags to tickets
|
2020-12-30 09:18:57 +01:00 |
|
Michal Čihař
|
63dedabe63
|
Fix syntax error
|
2020-12-30 08:59:58 +01:00 |
|
Michal Čihař
|
773084f504
|
Allow to provide default for user attributes
For some reason roles is missing in some cases.
|
2020-09-02 11:39:54 +02:00 |
|
Michal Čihař
|
3be167144a
|
Add support for injecting additional data when creating user
|
2020-09-02 11:37:23 +02:00 |
|
Michal Čihař
|
160e7bfa71
|
Avoid using chown for agents
Otherwise the private comments will not work for them.
|
2020-08-18 13:23:01 +02:00 |
|
Michal Čihař
|
056b5009ac
|
Allow to map usernames
|
2020-08-18 13:22:21 +02:00 |
|
Michal Čihař
|
a6845330bc
|
Make range configurable
|
2020-08-18 13:22:10 +02:00 |
|
Michal Čihař
|
27251d7801
|
Better handle merged tickets
|
2020-08-18 13:08:50 +02:00 |
|
Michal Čihař
|
57d039703b
|
Improve automated commets
|
2020-08-18 13:00:37 +02:00 |
|
Michal Čihař
|
bc0dd8301e
|
Cache zammad instances
Otherwise we end up with too many open files error.
|
2020-08-18 11:25:48 +02:00 |
|
Michal Čihař
|
0f8696adbb
|
Fix importing non owner comments
Temporarily chaning ownership of the ticket allows to post comment by any customer.
|
2020-08-18 11:09:23 +02:00 |
|
Michal Čihař
|
af7d142da1
|
Revert "Switch to token auth for Zammad"
This reverts commit 7fef65b66b.
|
2020-08-18 10:46:41 +02:00 |
|
Michal Čihař
|
7fef65b66b
|
Switch to token auth for Zammad
|
2020-08-18 10:25:54 +02:00 |
|
Michal Čihař
|
af589b77f2
|
Document notifications
Signed-off-by: Michal Čihař <michal@cihar.com>
|
2019-05-27 21:20:26 +02:00 |
|
Michal Čihař
|
016a36a79e
|
Update issues
Signed-off-by: Michal Čihař <michal@cihar.com>
|
2019-05-27 13:33:04 +02:00 |
|
Michal Čihař
|
8c3b7a3c86
|
Remove not needed attribute
Signed-off-by: Michal Čihař <michal@cihar.com>
|
2019-05-27 13:19:28 +02:00 |
|
Michal Čihař
|
4a0a453236
|
Properly handle uppercase emails
Signed-off-by: Michal Čihař <michal@cihar.com>
|
2019-05-27 13:19:16 +02:00 |
|
Michal Čihař
|
b67ae6487b
|
Document known issues
Signed-off-by: Michal Čihař <michal@cihar.com>
|
2019-05-27 13:18:59 +02:00 |
|
Michal Čihař
|
fcc05c58b4
|
Remove not needed dependency
|
2019-05-27 12:05:42 +02:00 |
|
Michal Čihař
|
88bdfc53f8
|
Add actuall migration code
Signed-off-by: Michal Čihař <michal@cihar.com>
|
2019-05-27 11:56:19 +02:00 |
|
Michal Čihař
|
43d48c71e2
|
Rename script
|
2019-05-27 09:17:05 +02:00 |
|
